Student Services Coordinator

Phase2 Technology; Austin (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Employer-paid medical coverage

Retirement contributions

Paid vacation and sick time

Paid holidays

Other services and perks

Job summary

The University of Texas at Austin's College of Fine Arts seeks a Student Services Coordinator to manage academic records and serve as a key information resource for undergraduates.

The role involves coordinating non-automated transactions, supervising work-study students, updating the department site, and assisting in degree certification and policy documentation. A Bachelor's degree and 3+ years of experience are required.

Qualifications

• Bachelor's Degree and at least 3 years coordinating or administering a program.
• Effective communication, initiative, attention to detail, teamwork, growth mindset, service excellence.

Responsibilities

• Manage incoming student messages to central student affairs office and route complex questions to subject matter experts.
• Process non-automated university transactions and coordinate with Registrar and college policies.
• Oversee Student Affairs website content, update copy, and disseminate information via campaigns and newsletters.
• Hire, train, and supervise one to two student work-study employees and manage front desk coverage.
• Support degree certification duties including graduation applications review and degree audit updates.
• Assist in planning and documenting college policies, procedures, and initiatives.
• Engage with leadership to troubleshoot and enhance efficiency and contribute to programs.
• Support professional development and university service activities for the college.

Skills

Effective Communication

Initiative

Accuracy and Attention to Detail

Teamwork

Growth and Development Mindset

Service Excellence

Education

Bachelor's Degree

Job description

Student Services Coordinator

Hiring Department: College of Fine Arts

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details

The College of Fine Arts is the college of creativity at The University of Texas at Austin-a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.

Benefits package

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays
• Other services and perks.

This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply.

Purpose

The Student Services Coordinator manages academic record processes for Fine Arts Student Affairs and serves as a conduit of information regarding university policies, procedures, and resources for its undergraduate students.

Responsibilities

• SERVICES COORDINATION: Manage incoming student messages to central student affairs office, responding promptly and efficiently to routine questions and farming out more complex messages to team/college subject matter experts for direct reply. Meet with students experiencing acute non-academic challenges; connect students with appropriate college and campus resources for long-term support. Coordinate responses to inquiries from administrators, parents, faculty, and staff.
• PROCESS MANAGEMENT: Process non-automated Q-drop, pass/fail change, withdrawal, late registration, tuition rebate, and other university transactions. Serve as primary liaison with relevant university units, notably the Office of the Registrar. Apply and interpret Fine Arts and university-wide policies and procedures.
• COMMUNICATION COORDINATION: Oversee Student Affairs website content: write or revise copy, improve functionality and appearance, keep information and links up to date. Disseminate Student Affairs information to students, primarily through EAB Navigate campaigns and editorial oversight of student electronic newsletter (Doty Digest).
• WORK-STUDY SUPERVISION: Hire, train, and supervise one to two student work-study employees. Promote exceptional customer service, insisting upon client interactions that are friendly, accurate, and thorough. Manage schedules, ensuring work-study front desk coverage when full-time staff are unavailable. Assign work-study staff appropriate tasks in support of Student Affairs.
• DEGREE CERTIFICATION: Cross-train on Degree Coordinator duties. Provide surge and backup assistance reviewing graduation applications, processing degree audit updates, and revising student degree planning materials.
• DIRECTOR INITIATIVE SUPPORT: Work with the Director of Student Affairs to review, streamline, design, and document policies, procedures, and practices for the College. Assist Director with planning and executing student affairs initiatives and special projects.
• TEAM ENGAGEMENT: Work closely with Student Affairs leadership to troubleshoot problems, enhance efficiency, and strengthen unit excellence. Actively participate in team meetings and decision making. Advance Fine Arts Student Affairs objectives and contribute to its programs.
• PROFESSIONAL DEVELOPMENT AND UNIVERSITY SERVICE: Increase knowledge and abilities through continuing education and professional development. Serve on Fine Arts Appeals Committee. Serve on other college or university committees when called upon. Staff student events (Commencement, Gone to Fine Arts, etc.).

Required Qualifications

• Bachelor's Degree and at least 3 years coordinating or administering a program
• Required Competencies:
  • Effective Communication
  • Initiative
  • Accuracy and Attention to Detail
  • Teamwork
  • Growth and Development Mindset
  • Service Excellence

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience working with college/university students.
• Experience supervising employees.
• Demonstrated success managing projects in an office setting.
• Proficient in UT Advisors' and Reporting Toolkits and/or EAB Navigate.
• Working knowledge of student policies and procedures outlined in the UT Austin General Information Catalogand Undergraduate Catalog.
• Working knowledge of DocuSign.

Salary Range

$50,000 - $54,000

Working Conditions

• On-campus position with optional 1 remote day after 45-days in position, pending manager approval
• Prolonged screen time
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity.

Work Shift

Monday - Friday 8am - 5pm, with occasional evenings and weekends for special student events.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.