Student Services Coordinator

University of Texas; Austin (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Paid holidays

Professional development opportunities

Job summary

University of Texas at Austin's College of Fine Arts seeks a Student Services Coordinator to manage academic records for undergraduates and serve as a resource on university policies.

You will respond to student inquiries, coordinate with registrar, supervise work-study students, and help maintain the Student Affairs website and communications.

This on-campus role offers a 40-hour workweek, occasional evenings for events, and opportunities to shape student services.

Qualifications

• Bachelor’s Degree and at least 3 years coordinating or administering a program.
• Experience coordinating student services or office programs is preferred.
• Familiarity with university policies and procedures is a plus.
• Experience supervising student workers is a plus.

Responsibilities

• Manage incoming student messages to central student affairs office, responding promptly and routing complex inquiries to subject experts.
• Meet with students experiencing acute non-academic challenges; connect to campus resources for long-term support.
• Coordinate responses to inquiries from administrators, parents, faculty, and staff.
• Oversee Student Affairs website content; edit copy and improve usability and links.
• Hire, train, and supervise 1–2 student work-study employees and manage desk coverage.
• Cross-train on Degree Coordinator duties and assist with graduation processing.
• Assist the Director with policy improvements and documenting procedures.

Skills

Effective Communication

Initiative

Accuracy and Attention to Detail

Teamwork

Growth and Development Mindset

Service Excellence

Education

Bachelor’s Degree

Tools

UT Advisors Toolkit

EAB Navigate

Job description

Job Posting Title:Student Services Coordinator-Hiring Department:College of Fine Arts-Position Open To:All Applicants-Weekly Scheduled Hours:40-FLSA Status:Exempt from FLSA-Earliest Start Date:Immediately-Position Duration:Expected to Continue-Location:UT MAIN CAMPUS-Job Details:General NotesThe College of Fine Arts is the college of creativity at The University of Texas at Austin—a home for artists, performers, designers, scholars, educators, makers and creatives ready to change the world.Benefits package:100% employer-paid basic medical coverageRetirement contributionsPaid vacation and sick timePaid holidaysOther services and perks.This job description may not contain all assigned duties, responsibilities, or aspects of the job described. Even if you don't qualify or have specific experience in every facet of this role, we encourage you to apply.PurposeThe Student Services Coordinator manages academic record processes for Fine Arts Student Affairs and serves as a conduit of information regarding university policies, procedures, and resources for its undergraduate students.ResponsibilitiesSERVICES COORDINATION: Manage incoming student messages to central student affairs office, responding promptly and efficiently to routine questions and farming out more complex messages to team/college subject matter experts for direct reply. Meet with students experiencing acute non-academic challenges; connect students with appropriate college and campus resources for long-term support. Coordinate responses to inquiries from administrators, parents, faculty, and staff.PROCESS MANAGEMENT: Process non-automated Q-drop, pass/fail change, withdrawal, late registration, tuition rebate, and other university transactions. Serve as primary liaison with relevant university units, notably the Office of the Registrar. Apply and interpret Fine Arts and university-wide policies and procedures.COMMUNICATION COORDINATION: Oversee Student Affairs website content: write or revise copy, improve functionality and appearance, keep information and links up to date. Disseminate Student Affairs information to students, primarily through EAB Navigate campaigns and editorial oversight of student electronic newsletter (Doty Digest).WORK-STUDY SUPERVISION: Hire, train, and supervise one to two student work-study employees. Promote exceptional customer service, insisting upon client interactions that are friendly, accurate, and thorough. Manage schedules, ensuring work-study front desk coverage when full-time staff are unavailable. Assign work-study staff appropriate tasks in support of Student Affairs.DEGREE CERTIFICATION: Cross-train on Degree Coordinator duties. Provide surge and backup assistance reviewing graduation applications, processing degree audit updates, and revising student degree planning materials.DIRECTOR INITIATIVE SUPPORT: Work with the Director of Student Affairs to review, streamline, design, and document policies, procedures, and practices for the College. Assist Director with planning and executing student affairs initiatives and special projects.TEAM ENGAGEMENT: Work closely with Student Affairs leadership to troubleshoot problems, enhance efficiency, and strengthen unit excellence. Actively participate in team meetings and decision making. Advance Fine Arts Student Affairs objectives and contribute to its programs.PROFESSIONAL DEVELOPMENT AND UNIVERSITY SERVICE: Increase knowledge and abilities through continuing education and professional development. Serve on Fine Arts Appeals Committee. Serve on other college or university committees when called upon. Staff student events (Commencement, Gone to Fine Arts, etc.).Required QualificationsBachelor’s Degree and at least 3 years coordinating or administering a programRequired Competencies:Effective CommunicationInitiativeAccuracy and Attention to DetailTeamworkGrowth and Development MindsetService ExcellenceRelevant education and experience may be substituted as appropriate.Preferred QualificationsExperience working with college/university students.Experience supervising employees.Demonstrated success managing projects in an office setting.Proficient in UT Advisors’ and Reporting Toolkits and/or EAB Navigate.Working knowledge of student policies and procedures outlined in the UT Austin General Information Catalog and Undergraduate Catalog.Working knowledge of DocuSign.Salary Range$50,000 - $54,000Working ConditionsOn-campus position with optional 1 remote day after 45-days in position, pending manager approvalProlonged screen timeRepetitive use of a keyboard at a workstationUse of manual dexterity.Work ShiftMonday – Friday 8am – 5pm, with occasional evenings and weekends for special student events.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.-Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.-Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.-Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.-Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.-Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.-Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.-E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]-Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.