Student Services Concierge – Front Desk & Enrollment

Odessa College; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Odessa College is seeking a Front Desk/Customer Service representative for the Wrangler Express Center and related venues. The role supports admissions, registration, financial aid inquiries, and daily operations with a welcoming environment.

You will handle inquiries by phone, email, chat, and in person, greet visitors, and provide accurate information about college services. Responsibilities include mail, IDs, parking, and document processing in a fast-paced campus setting.

Qualifications

• High school diploma or GED required and a positive attitude toward customer service.
• Proficient with Microsoft Word, Excel, and PowerPoint; able to learn new software quickly.
• Strong verbal and written communication, professionalism, and reliability.
• Ability to work under pressure during peak registration periods and maintain accuracy.

Responsibilities

• Deliver high-quality customer service to students, parents, and visitors via phone, email, chat, or in person.
• Greet and direct visitors promptly and professionally at the Wrangler Express Center and related buildings.
• Provide information about Odessa College services and clarify inquiries across departments.
• Support administrative tasks including mail distribution, parking permits, and student ID issuance.
• Coordinate office functions, manage supplies, scan/index documents, and process purchase requisitions.
• Assist during peak registration periods and support various departments as needed.
• Monitor and reconcile budget expenditures upon request.
• Demonstrate initiative, multitask effectively, and maintain accuracy.

Skills

Customer service

Microsoft Office

Communication skills

Punctuality

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Odessa College is seeking a Front Desk/Customer Service representative for the Wrangler Express Center and related venues. The role supports admissions, registration, financial aid inquiries, and daily operations with a welcoming environment.

You will handle inquiries by phone, email, chat, and in person, greet visitors, and provide accurate information about college services. Responsibilities include mail, IDs, parking, and document processing in a fast-paced campus setting.