Student Services Associate (Call Center) FULLY REMOTE

TEKsystems; Savannah (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a Student Services Associate for a fully remote call center role. This position involves assisting families with questions and account updates, advocating for students during their enrollment experience, and ensuring compliance with privacy regulations. Ideal candidates will have call center experience and strong communication skills, with a focus on problem-solving and empathy.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• Call center and customer service experience preferred.
• Experience in a fast-paced environment with students and families.
• Understanding of FERPA and privacy policies.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Maintain and document student records accurately in online systems.

Skills

Problem-solving

Communication

Adaptability

Empathy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Student Services Associate (Call Center) FULLY REMOTE

Join to apply for the Student Services Associate (Call Center) FULLY REMOTE role at TEKsystems

Student Services Associate (Call Center) FULLY REMOTE

Join to apply for the Student Services Associate (Call Center) FULLY REMOTE role at TEKsystems

TekSystems is currently hiring for several FULLY REMOTE Call Center, Customer Service Representatives. This position would be on EST hours so MUST be able to work those hours.

MUST HAVE: Any call center experience is a huge plus, teaching experience, or anything similar!

Description

Purpose of position:

Remote role as the primary contact for families.

Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.

Department responsibilities include customer support, onboarding, and academic placement for new and continuing students.

Support families in Eastern or Central Standard Time.

Core Tasks & Responsibilities

Assist families via inbound calls with questions and account updates.

Advocate for students to help them navigate their enrollment experience.

Review student accounts to address outstanding tasks and recommend actions for success.

Organize workflow to ensure time management, data integrity, communication, and student retention.

Maintain and document student records accurately in online systems.

Participate in outbound calls for onboarding and retention.

Protect student privacy by complying with FERPA regulations.

Perform other assigned duties as needed.

Skills

Additional Skills & Qualifications

Problem-solving with goal-driven outcomes.

Excellent communication (verbal and written).

Self-confidence, patience, empathy, and availability in connecting with students and families.

Adaptability to multi-generational needs.

Troubleshooting and de-escalating issues.

Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).

Understanding of FERPA and privacy policies.

Qualifications

Preferred: Call center and customer service experience.

Experience in a fast-paced environment with students and families.

Experience in a virtual environment.

Experience with multiple EMS/SIS/Enrollment platforms.

Bachelor's degree is a plus, but not required.

Pay And Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 31, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Internship

Job function

• Job function

  Education and Training

• Industries

  IT Services and IT Consulting

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