Student Services Associate (Call Center)

TEKsystems; Charlottesville (VA); Remote; USD 1,000; Full time

Job summary

TEKsystems is seeking a Student Service Associate for a fully remote position. The role involves customer support, onboarding, and academic placement for students. Ideal candidates have 2+ years in customer service and a diploma or GED. Enjoy competitive pay and great benefits including medical, dental, and 401(k).

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 2+ years experience in Call Center or Customer Service.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Review student accounts to address outstanding tasks.
• Maintain and document student records accurately.

Skills

Customer Support

Data Entry

Clerical Administrative

Education

Diploma or GED

Job description

*Student Service Associate*

*REMOTE | $17 USD/hour*

Highlight:

• Industry: Administrative and Call Center
• Employment Type: Contract
• Location: REMOTE

Working with an extensive client base, TEKsystems is searching for experienced Customer Support, Data Entry, and Clerical Administrative professionals throughout the United States.

Benefits of this Role:

• Opportunity to work for one of the top three organizations in the USA
• Work with a friendly team
• Helpful and supportive leadership and executives
• Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Top Local Company - Join the largest employer in the nation

Publicly Traded - Enjoy the stability of working for a publicly traded business

Best-In-Class Training - This client hires based on character, not just skillset as skills can be trained

Growth Opportunities - Look forward to the opportunity to cross-train and chase internal promotions

A Day in the Role:

• Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.
• Department responsibilities include customer support, onboarding, and academic placement for new and continuing students.
• Support families in Eastern or Central Standard Time.
• Assist families via inbound calls with questions and account updates.
• Advocate for students to help them navigate their enrollment experience.
• Review student accounts to address outstanding tasks and recommend actions for success.
• Organize workflow to ensure time management, data integrity, communication, and student retention.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.
• Protect student privacy by complying with FERPA regulations.
• Perform other assigned duties as needed.

Requirements:

• 2+ years experience in Call Center or Customer Service
• Diploma or GED required
• Call center experience preferred

Next Steps:

• Please apply and the TEKsystems recruiting team will reach out to you to discuss next steps!
Contact me with questions, I look forward to hearing from you & working with you soon!

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.