Student Services Associate

TEKsystems; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of business and technology services is seeking a Student Services Associate for a remote position. The role involves assisting families with account updates and navigating enrollment experiences. Ideal candidates will have recent call center experience and thrive in a fast-paced, virtual environment. The position offers a competitive pay rate and various benefits, making it an attractive opportunity for those looking to contribute to student success.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• 2+ years recent Call Center experience.
• Experience in a fast-paced environment with students and families.
• Experience in a virtual environment.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Organize workflow to ensure time management and student retention.
• Protect student privacy by complying with FERPA regulations.

Skills

Call Center Experience

Fast-Paced Environment

Virtual Environment

Tools

EMS/SIS/Enrollment Platforms

Job description

*Student Services Associate*
*Remote -* Equipment Provided
*Pay: *$17/hr
*Schedule:* Monday-Friday 9am-6pm EST
*4 Month Contract*
*Description:*

* Assist families via inbound calls with questions and account updates.
* Advocate for students to help them navigate their enrollment experience.
* Review student accounts to address outstanding tasks and recommend actions for success.
* Organize workflow to ensure time management, data integrity, communication, and student retention.
* Maintain and document student records accurately in online systems.
* Participate in outbound calls for onboarding and retention.
* Protect student privacy by complying with FERPA regulations.
* Perform other assigned duties as needed.
*Qualifications:*

* 2+ years recent Call Center experience.
* Experience in a fast-paced environment with students and families.
* Experience in a virtual environment.
* Experience with multiple EMS/SIS/Enrollment platforms.
#eastpriority25
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.