Student Services Associate

University of Georgia; Athens (GA); On-site; USD 38,000 - 54,000; Full time

Job summary

University of Georgia seeks a diligent Student Services Associate to provide front-line support for current and prospective students, coordinate academic and graduate program processes, and assist with admissions and records. The role requires strong organizational skills, reliability, and the ability to work with multiple departments and staff to ensure smooth operations.

Based in the Athens area, the position offers a full-time schedule (Mon-Fri, 8:00 am - 5:00 pm) with responsibilities

Qualifications

• Self-starter, team player, able to work with minimal supervision.
• Detail oriented and highly organized.
• Conscientious and able to work with a variety of individuals.

Responsibilities

• Primary contact for current and prospective students; refer questions to faculty as needed.
• Assist with academic processes: holds, approvals, and minor overrides as appropriate.
• Prepare and distribute graduate assistantship letters and tuition waivers.
• Support Graduate Coordinator with awards, orientations, and related duties.
• Coordinate admissions, records, and policy liaison with the Graduate School.
• Plan and assist with student-related events and term/course planning.
• Enter course proposals in CAPA and assist with Banner course loading.

Skills

Self-starter

Team player

Detail oriented

Organized

Conscientious

Ability to work with diverse people

Education

High school diploma or equivalent

Job description

Posting Details

Posting Number S16004P

Working Title Student Services Associate

Department Public Health-Hlth Policy&Mgmt

About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

https://publichealth.uga.edu/

College/Unit/Department website https://publichealth.uga.edu/departments/health-policy-management/

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Additional Schedule Information Monday-Friday, 8:00 am - 5:00 pm

Advertised Salary Commensurate with experience

Posting Date 11/03/2026

Open until filled Yes

Proposed Starting Date 11/22/2026

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR [e-mail].

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title Administrative Assistant II

FLSA Non-Exempt

FTE 1.00

Minimum Qualifications High school diploma or equivalent and 2 years of related experience

Position Summary The individual will provide student affairs support, academic planning support and data retention/reporting duties for the administrative coordinator, department head, faculty, staff and students. Responsibilities will include but are not limited to: serving as the primary point of contact for current and prospective students, referring students to the appropriate faculty to answer any academic related questions, registration holds, assist with grade changes, late-adds and other student issues as they arise, prepare and distribute graduate assistantship letters for signatures submission of tuition waivers, assist Graduate Coordinator with graduate school award nominations, orientations and other duties relevant to the department's graduate programs, serve as liaison with Graduate School on admissions, records, registration and policy, assist in the planning of student related events. Work with faculty to create & maintain course offerings scheduled for future terms, enter course proposals in CAPA , loading courses in Banner, in which includes working with various units on campus to secure classrooms. This position works closely with the administrative coordinator, department head, graduate coordinator, faculty, staff, and students in order to make sure policies and procedures are followed and completed in a timely matter. This position provides student services support for both the Department of Health Policy and Management and the Institute for Disaster Management.

Knowledge, Skills, Abilities and/or Competencies Candidate expected to be a self starter, team player, work with minimal supervision, be detail oriented, organized, conscientious and able to work with a variety of individuals.

Physical Demands Will sit at computer for long periods of time; Light lifting.

Is driving a responsibility of this position? No

Is this a Position of Trust? No

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No

Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

• Primary contact for current and prospective students.
• Refer students to the appropriate faculty to answer any academic related questions.
• Clear students' registration holds, enter permission of Major and Permission of Department overrides.
• Assist with grade changes, late-adds and other student issues as they arise.
• Assist students with questions on various academic forms and submission of forms including serving as delegate for graduate assistant travel.
• Prepare and distribute graduate assistantship letters for signatures.
• Submission of tuition waivers.
• Assist Graduate Coordinator with graduate school award nominations, orientations and other duties relevant to the department's graduate programs.
• Submit Grad Student awards through Grad Status such as Roost Waivers, Presidential Scholar Assistantships, dissertation awards, etc.
• Announce Grad School Exams such as Oral Comprehensive Exams and Dissertation Defenses. Submit official test forms to the Grad School. Assist student with securing a room for the exam or online approval.
• Maintain admissions records, route program applications to faculty, and submit decisions to the Grad School.
• Serve as liaison with Graduate School on admissions, records, registration and policy
• Assist in the planning of student related events.

Percentage of time 40

Duties/Responsibilities

• Work with Faculty to create & maintain course offerings schedule for future terms.
• Enter course proposals in CAPA.
• Order textbooks and instructor desk copies, as requested by faculty. Also, submit textbook assignments to be listed on file with the UGA bookstore.
• Load courses in Banner, which includes working with various units on campus to secure classrooms.
• Coordinate orientation with new students.
• Plan Double Dawg Spring Orientation and possibly attend.

Percentage of time 30

Duties/Responsibilities

• Maintain current list of departmental alumni with current email/mailing addresses.
• Maintain graduate student files from admission through graduation.
• Maintain and update graduate, undergraduate and alumni student databases.
• Update student listservs each semester by pulling the class rolls from Banner.
• Maintain records of degree program changes.
• Maintain and collect data for course evaluations.
• Generate credit hour production reports.
• Compile, generate and tabulate various student data for departmental and CEPH reports.
• Serve as backup for Andover/Genetic, work orders, etc.
• Other duties as assigned.

Percentage of time 30

Contact Information

Recruitment Contact

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Erika Flowers

Recruitment Contact Email [e-mail]

Applicant Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information