Student Services Assistant Director

UNT Health Fort Worth; Fort Worth (TX); Hybrid; USD 75,000 - 105,000; Full time

Job summary

UNT Health Fort Worth is seeking an Assistant Director, Tutoring and Writing Support to lead CAP's tutoring and writing programs. You will supervise the Tutoring Services Specialist and Writing Coordinator and coordinate with academic programs to address student needs and elevate service quality.

You will assist with budgeting, resource planning, and CAP representation in meetings and initiatives. This hybrid role requires on-site and remote work, with meetings conducted in person and virtually.

Qualifications

• Bachelor's degree and four (4) years of related experience; or any equivalent combination of education and experience.
• Masters degree in Higher Education, Education, Counseling, or related field preferred.
• Experience in academic counseling or student support is a plus.

Responsibilities

• Establish and oversee service standards, procedures, priorities, and quality expectations for tutoring and writing support services.
• Provide direct supervision of the Tutoring Services Specialist and Writing Coordinator, including leadership and operational oversight of CAP's tutoring and writing support services and initiatives.
• Collaborate with academic programs, faculty, and other campus stakeholders to identify and address tutoring and writing support needs and strengthen service delivery.
• Identify gaps in tutoring and writing support services and collaborate with CAP staff and the Director to develop appropriate solutions and resources.
• Monitor tutoring and writing support utilization, outcomes, student needs, and assessment data to identify trends and opportunities for continuous improvement.

Skills

Relationship management

Confidentiality

Project management

Public speaking

Supervision

Process improvement

Adaptability

Professional communication

MS Office

Academic study strategies

Stakeholder collaboration

Education

Bachelor's degree

Masters degree in Higher Education, Education, Counseling, or related field

Job description

Position Overview

The Assistant Director, Tutoring and Writing Support provides leadership and operational oversight for tutoring and writing support services within the Center for Academic Performance (CAP). This position supervises the Tutoring Services Specialist and Writing Coordinator and provides oversight of initiatives, service delivery, assessment, and continuous improvement within the tutoring and writing support portfolios. The Assistant Director collaborates with academic programs, faculty, and other campus stakeholders to identify student support needs, address service gaps, and strengthen tutoring and writing resources. The position also supports budget and resource planning, provides administrative oversight of service exceptions, advises the Director regarding emerging needs and operational priorities, and represents CAP through presentations, programs, meetings, and other campus initiatives as needed. This position is hybrid, working both on campus and remotely, and conducts meetings both in person and through virtual meeting platforms.

Minimum Qualifications

Bachelor's degree and four (4) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to build strong relationships, maintain strict confidentiality and exemplify UNT Health's values both in action and when responding to in-the-moment conversations.
• Ability to manage multiple projects with varying deadlines in a high paced, time sensitive environment and provide comprehensive updates.
• Able to present over various topics in-person and virtually.
• Able to provide supervision for direct reports.
• Able to evaluate current processes and provide suggestions for improvement.
• Ability to be flexible and demonstrate adaptability
• Skilled in professional communication.
• Skilled in Microsoft Office applications.
• Knowledge of academic study strategies and barriers to student success.
• Ability to coordinate and manage large projects.

Preferred Qualifications

• Masters degree in Higher Education, Education, Counseling, or other related field is preferred.
• Experience providing academic counseling in a higher education setting.

Job Duties

• Establish and oversee service standards, procedures, priorities, and quality expectations for tutoring and writing support services.
• Provide direct supervision of the Tutoring Services Specialist and Writing Coordinator, including leadership and operational oversight of CAP's tutoring and writing support services and initiatives.
• Collaborate with academic programs, faculty, and other campus stakeholders to identify and address tutoring and writing support needs and strengthen service delivery.
• Identify gaps in tutoring and writing support services and collaborate with CAP staff and the Director to develop appropriate solutions and resources.
• Monitor tutoring and writing support utilization, outcomes, student needs, and assessment data to identify trends and opportunities for continuous improvement.

Work Schedule

Monday – Friday, 8:00am-5:00pm, with occasional evenings or weekends as required for divisional events.

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.