Student Services Assistant Director

University of North Texas System; Fort Worth (TX); Hybrid; USD 54,000 - 66,000; Full time

Job summary

The University of North Texas Health Fort Worth campus seeks an experienced Assistant Director to lead tutoring and writing support within CAP. You will supervise staff, oversee initiatives, and collaborate with academic programs to identify needs and gaps in service delivery.

You will also support budgeting, strategic planning, and represent CAP in campus initiatives. This hybrid role blends on-campus and remote work to support UNT Health students effectively.

Qualifications

• Bachelor's degree and four (4) years of related experience or equivalent.
• Proven ability to build relationships and maintain confidentiality.
• Ability to manage multiple projects in a fast-paced environment.
• Strong communication skills both in-person and virtually.
• Ability to supervise direct reports and provide oversight.

Responsibilities

• Establish and oversee service standards and quality for tutoring and writing support.
• Supervise Tutoring Services Specialist and Writing Coordinator.
• Collaborate with departments to identify needs and strengthen service delivery.
• Identify gaps and develop solutions with CAP staff and Director.
• Monitor utilization and data to drive continuous improvement.

Skills

Relationship building

Confidentiality

Project management

Supervision of staff

Process improvement

Professional communication

Microsoft Office

Education

Bachelor's degree

4 years related experience

Master's degree preferred

Tools

Microsoft Office

Job description

Title: Student Services Assistant Director

Employee Classification: Student Services Asst Director

Campus: University of North Texas Health at Fort Worth

Division: HSC-Provost & Exec VP

SubDivision-Department: HSC-Divison of Student Affairs

Department: HSC-Division of Student Affairs-300300

Job Location: Fort Worth

Salary: Commensurate with experience with a minimum of $60,000 annually

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The mission of the Division of Student Affairs is to create transformational experiences for all UNT Health students by providing tailored support and fostering holistic development. There are 8 functional units within the Division of Student Affairs: Center for Student Life, Career Readiness Center, Center for Academic Performance, Office of Care and Civility, Testing and Evaluation Services, International Services, Office for Disability Access, and Student Assistance Resource Center.

Position Overview

The Assistant Director, Tutoring and Writing Support provides leadership and operational oversight for tutoring and writing support services within the Center for Academic Performance (CAP). This position supervises the Tutoring Services Specialist and Writing Coordinator and provides oversight of initiatives, service delivery, assessment, and continuous improvement within the tutoring and writing support portfolios.

The Assistant Director collaborates with academic programs, faculty, and other campus stakeholders to identify student support needs, address service gaps, and strengthen tutoring and writing resources. The position also supports budget and resource planning, provides administrative oversight of service exceptions, advises the Director regarding emerging needs and operational priorities, and represents CAP through presentations, programs, meetings, and other campus initiatives as needed. This position is hybrid, working both on campus and remotely, and conducts meetings both in person and through virtual meeting platforms.

Minimum Qualifications

Bachelor's degree and four (4) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to build strong relationships, maintain strict confidentiality and exemplify UNT Health's values both in action and when responding to in-the-moment conversations.
• Ability to manage multiple projects with varying deadlines in a high paced, time sensitive environment and provide comprehensive updates.
• Able to present over various topics in-person and virtually.
• Able to provide supervision for direct reports.
• Able to evaluate current processes and provide suggestions for improvement.
• Ability to be flexible and demonstrate adaptability
• Skilled in professional communication.
• Skilled in Microsoft Office applications.
• Knowledge of academic study strategies and barriers to student success.
• Ability to coordinate and manage large projects.

Preferred Qualifications

• Masters degree in Higher Education, Education, Counseling, or other related field is preferred.
• Experience providing academic counseling in a higher education setting.

Job Duties

• Establish and oversee service standards, procedures, priorities, and quality expectations for tutoring and writing support services.
• Provide direct supervision of the Tutoring Services Specialist and Writing Coordinator, including leadership and operational oversight of CAP's tutoring and writing support services and initiatives.
• Collaborate with academic programs, faculty, and other campus stakeholders to identify and address tutoring and writing support needs and strengthen service delivery.
• Identify gaps in tutoring and writing support services and collaborate with CAP staff and the Director to develop appropriate solutions and resources.
• Monitor tutoring and writing support utilization, outcomes, student needs, and assessment data to identify trends and opportunities for continuous improvement.

Physical Requirements

• Communicating with others to exchange information.
• Sedentary work that primarily involves sitting/standing.
• Repeating motions that may include the wrists, hands and/or fingers.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday – Friday, 8:00am-5:00pm, with occasional evenings or weekends as required for divisional events.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.