Student Services Aide II

PeopleAdmin, Inc.; Rio Rancho (NM); On-site; USD 14,000 - 17,000; Part time

Job summary

New Mexico Highlands University is seeking a Student Services Aide to support front desk operations at the Rio Rancho Center. The role involves answering phones, greeting visitors, scheduling advisement appointments, and assisting with center communications and events.

The position is part-time with an 8 a.m.–12:30 p.m. shift, Monday through Friday, and some Saturdays may be included. Requires being a NMHU student (6+ credits) or a high school diploma/GED; experience not required.

Qualifications

• Education: NMHU college student enrolled in at least 6 credit hours; high school diploma or GED.
• Experience: None
• Preferred qualifications: Excellent customer service and interpersonal communication skills.

Responsibilities

• Answer phone calls; set advisement appointments on shared calendar.
• Greet guests and direct to appropriate offices; answer Center emails.
• Check and process USPS mail; assist in student services and Center events.
• Assist in digital media outreach projects using YouTube and other platforms.

Skills

Customer service

Interpersonal communication

Education

College student NMHU enrolled (6+ credits)

High school diploma or GED

Job description

Please see Special Instructions for more details.

The Highlands Career Services Center, located in the Felix Martinez Building, Room 230, provides assistance with your on-campus job application, cover letter, resume, interviewing strategies, as well as offer suggestions on student jobs that are related to your academic major, career interests, and skills. The Career Center offers free services to all NMHU students and alumni via in-person, online at www.nmhu.edu/careerservices, or by calling [phone] or emailing [e-mail] to schedule a phone session or Zoom video conferencing session.

NMHU Student Jobs

A part-time job on-campus offers a great way for you to earn money to help pay for school as well as to get a jump start on your career track. Student employment allows you to acquire work experience, transferable job skills, self-confidence, and develop a network of professional contacts for your future career. On-campus jobs include departmental, federal/state work-study, and graduate assistantships (GA) in non-academic departments. Keep in mind that each department makes their own hiring decisions, therefore students are not placed in a job or guaranteed a job.

Position Information

Position Title

Position Title Student Services Aide

Department

Department Summary

Position will cover front desk duties at the Rio Rancho Center, in a.m. (8 a.m.-12:30 p.m.) shift, Monday through Friday. Some Saturdays may be included.

General Job Description

Job description may include routine duties with no prior experience needed to be able to perform. May involve a modest degree of responsibility and judgment. Routine data entry; Answering phones; Making copies; Greeting customers; Taking messages; Managing confidential information; Maintain regular attendance; and, Perform other job duties as assigned.

Specific Duties

Answer phone calls, set advisement appointments on shared calendar, greet guests and direct to appropriate offices, answer Center emails, check and process USPS mail, assist in student services and Center events. Assist in digital media outreach projects using YouTube and other platforms.

Minimum Qualifications

Education: College student at NMHU enrolled with a minimum of six (6) credit hours. High school diploma or GED . Experience: None

Preferred Qualifications

Excellent customer service and interpersonal communication skills.

Physical Demands

Frequently: Standing, Walking, Bending, Squatting, Kneeling, Repetitive hand motion, Prolonged use of computer. Occasionally: Lifting a minimum of thirty (30) pounds, Climbing.

Hourly Rate

Hourly Rate $10.50/ Hour

Preferred Work Schedule

Employment Term

Employment Term Fall - 2021, Summer - 2021

Work Location/Campus Center

Posting Number

Posting Number S0809P

Desired Start Date

Desired Start Date 06/21/2021

Position End Date (if temporary)

Job Posted Date

Job Posted Date 06/14/2021

Job Posting Close Date

Job Posting Close Date 06/18/2021

Special Instructions Summary

The Highlands Career Services Center, located in the Felix Martinez Building, Room 230, provides assistance with your on-campus job application, cover letter, resume, interviewing strategies, as well as offer suggestions on student jobs that are related to your academic major, career interests, and skills. The Career Center offers free services to all NMHU students and alumni via in-person, online at www.nmhu.edu/careerservices, or by calling [phone] or emailing [e-mail] to schedule a phone session or Zoom video conferencing session.

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identiy, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessiblity, excellence, and responsiveness. For disabled access or services call 505-454-3242 or email [e-mail]

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Contact Person's Phone

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Contact Person's Email

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Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you a current student of NMHU?
  • Yes
  • No
• Are you eligible for Work Study?
  • Yes
  • No
• Please describe any previous experience you have working in a customer service environment (Open Ended Question)
• Provide examples of how you handled difficult situations with those you have worked with. (Open Ended Question)
• Tell us how you maintain current performance while under time and workload pressures. (Open Ended Question)
• Please describe the attributes that will make you a strong candidate for this position (Open Ended Question)