Student Services Advisor II

University of Southern California; Glendale (CA); Hybrid; USD 47,320 - 53,767; Full time

Benefits offered by this job

Health benefits for staff and family

Retirement plans after six months

Tuition benefits for staff and family

Free Professional Development classes

Commuter accessibility

Discounts to campus events

Job summary

The University of Southern California seeks a Student Services Advisor II to support PhD student populations within the Social Sciences. This role involves advising students on curriculum and degree requirements, planning student events, and evaluating student issues to provide appropriate support.

Applicants should possess a Bachelor's degree and at least 3 years in student services, with preferred experience in academic advising. Strong communication skills and knowledge in student development are necessary to excel in this hybrid position.

Qualifications

• 3+ years of related experience in student services and programming.
• Strong communication and interpersonal skills.
• Ability to lead and support student services.

Responsibilities

• Advises on curriculum, course, and degree requirements.
• Plans and coordinates student events.
• Collaborates on Teaching Assistant slots and assignments.

Skills

Experience in higher education

Academic advising

Strong communication skills

Knowledge of student development theories

Data analysis experience

Education

Bachelor's degree

Master's degree preferred

Doctorate preferred

Job description

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world‑class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university a great place to work.

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor II in the Academic Service Hub. This position directly advises the PhD student populations in Social Sciences and supports recruitment and events pertaining to the PhD programs and community. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

Based on a divisional framework, Academic Services Hubs will provide staff support to approximately 36 departments across Dornsife. The Social Science Hub directly supports the academic and administrative capacity of approximately nine academic departments in Dornsife. The mission of the Dornsife Academic Service Hubs is to provide optimal, localized support to academic departments by providing specialized services that foster the academic, instructional, and research‑driven engagement of faculty, staff and students in the Dornsife community.

Responsibilities

The Student Services Advisor II in Social Sciences will support the hub, which may include but will not be limited to the following:

• Assists in the planning and execution of recruitment strategies and admissions for major PhD programs in academic units across the hub
• Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, graduation counseling and clearance
• Strongly collaborates with Dornsife Undergraduate Education on Teaching Assistant (TA) slots and assignments
• Assists in the preparation or update of bulletins, newsletters, handbooks, guides, fact sheets, brochures and other communication pieces

• Plans and coordinates student events including commencement, orientation, receptions, and award ceremonies
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling
• Maintains currency on policies, procedures and regulations pertaining to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions and other student services
• Other duties as assigned

Preferred Qualifications

• Experience in higher education, specifically working with student support services
• Experience in academic advising, preferably with graduate level students
• Strong communication and interpersonal skills
• Knowledge of student development theories and academic policies
• Experience with data analysis and assessment to inform student support initiatives

Salary range: The hourly rate range for this position is $34.35 - $39.03. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

This position is on-campus/hybrid depending on the role.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Benefits

• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Minimum Qualifications

• Minimum Education: Bachelor's degree
• Additional Education Requirements: Combined experience/education as substitute for minimum education
• Minimum Experience: 3 years
• Minimum Skills: Directly related experience in student services and programming with ability to lead
• Preferred Education: Master's degree
• Doctorate (preferred)