Student Services Advisor II

University of Southern California; Los Angeles (CA); Hybrid; USD 46,893 - 53,712; Full time

Benefits offered by this job

Health benefits for staff and families

Tuition benefits for staff and families

Discounts to sporting and campus events

Job summary

The University of Southern California (USC) is seeking a Student Services Advisor II for the Academic Service Hub at the Dana and David Dornsife College. Your role will involve guiding student services advisors, advising students on academic requirements, and coordinating recruitment initiatives.

The ideal candidate will possess a Bachelor’s degree and at least three years of relevant experience in higher education with proven communication skills. This role offers a hybrid work environment and competitive benefits.

Qualifications

• Minimum 3 years of experience in student services and programming.
• Experience with student support services.
• Ability to lead other advisors in the department.

Responsibilities

• Lead and guide other student services advisors.
• Advise prospective students on curriculum and degree requirements.
• Plan and execute recruitment strategies for academic programs.

Skills

Strong communication and interpersonal skills

Experience in higher education

Knowledge of student development theories

Data analysis and assessment

Education

Bachelor’s degree

Master’s degree

Doctorate

Job description

Position Overview

The University of Southern California (USC) is seeking a Student Services Advisor II in the Social Sciences for the Academic Service Hub at the USC Dana and David Dornsife College of Letters, Arts and Sciences. The hub provides staff support to roughly 35 departments, delivering specialized services that enhance academic, instructional, and research engagement in the Dornsife community.

Responsibilities

• Lead and guide other student services advisors performing similar work.
• Counsel and advise prospective students and families.
• Advise on curriculum, course and degree requirements, transfer credit evaluation, graduation counseling, and clearance.
• Assist in planning and executing recruitment strategies and programs for major academic programs.
• Prepare or update bulletins, newsletters, handbooks, guides, fact sheets, and brochures.
• Plan and coordinate student events, including commencement, orientation, receptions, and award ceremonies.
• Evaluate student problems—academic, administrative, or personal—and refer students to appropriate services offices.
• Serve as advisor to student groups and organizations.
• Maintain currency on policies, procedures, and regulations related to admissions, financial aid, registration, transfer credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.

Preferred Qualifications

• Experience in higher education, specifically with student support services.
• Strong communication and interpersonal skills.
• Knowledge of student development theories and academic policies.
• Experience with data analysis and assessment to inform student support initiatives.

Salary and Benefits

Hourly rate range: $34.04 – $38.99. The position is on‑campus/hybrid, depending on the role. USC offers comprehensive benefits, including health benefits for staff and families, retirement plans with employer contributions after six months of employment, tuition benefits for staff and families, free professional development classes, and a central Los Angeles location with easy access to commuter trains, buses, and free tram pickup services. Discounts to sporting and other campus events are also available.

Required Documents and Additional Information

Resume and cover letter required (may be uploaded as one file). USC provides reasonable accommodations to applicants and employees with disabilities; requests can be made to USC Human Resources.

Education and Experience

Minimum Education: Bachelor’s degree

Additional Education Requirements: Combined experience/education may substitute for minimum education.

Minimum Experience: 3 years

Minimum Skills: Directly related experience in student services and programming with ability to lead.

Preferred Education:

• Master’s degree
• Doctorate

Equal Opportunity Employer

USC is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law and will consider qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance.

Background Screening Policy Appendix D applies to this position.