Student Service Coordinator/Pathway Advisor

University of Utah

Salt Lake City (UT)

On-site

USD 47,000 - 58,000

Full time

7 days ago

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Job summary

University of Utah's English Language Institute seeks a Student Service Coordinator/Pathway Advisor to design, deliver, and coordinate holistic support for international language pathway students. You will liaise with advising, housing, counseling, and ISSS to ensure academic and social success.

Responsibilities include case management, programming for engagement and wellness, and reporting on progress, with schedule M-F 8–4 and some evenings/weekends as needed.

Qualifications

Bachelor's degree (or equivalent) + 2 years related work exp, or a master's degree.
Mandarin Chinese language ability preferred.
Experience with student engagement and retention.
Experience with international student support.
Experience with continuous program improvement.
Independent, pro-active, effective communicator with excellent follow-through.

Responsibilities

Provide holistic student support for English language pathway students.
Coordinate academic, personal, cultural support and counseling as needed.
Develop programming for engagement, wellness, and integration.
Collaborate with ISSS, housing, counseling, and advising teams.
Report on student progress, risk, retention, and engagement.
Contribute to training, onboarding, and program improvement.

Skills

Mandarin Chinese (read, write, speak)

Student engagement

International student support

Program improvement

Effective communicator

Education

Bachelor's degree

Master's degree

Job description

Student Service Coordinator/Pathway Advisor

Job Summary

Primary point person responsible for designing, coordinating, and delivering holistic student support for international students enrolled in the English language pathway program. This role ensures that students receive integrated academic, social, wellness, and immigration support to help them successfully transition into full degree programs and thrive at the university. The position works closely with academic advising, student success teams, housing, counseling services, and international student services.

Learn more about the great benefits of working forUniversity of Utah: benefits.utah.edu

The department may choose to hire at any of the below joblevels and associated pay rates based on their business need and budget.

Responsibilities

Student Support & Case Management: Serve as the primary contact for English language pathway students, providing individualized academic, personal, and cultural support through regular check-ins, proactive outreach, success planning, referrals, and progress tracking.
Student Wellness & Cultural Integration: Develop programming that promotes student engagement, inclusion, wellness, and cultural adjustment. Connect students with appropriate campus resources and escalates well-being concerns as needed.
Student Advising: Provide a range of student advising services including academic, cultural, & campus support.
Collaboration & Reporting: Serve as a liaison across academic units, student affairs, ISSS, housing, and external partners. Report on student progress, risk, retention, and engagement and contribute to program leadership discussions.
Program Improvement: Evaluate student support services, recommend data-informed improvements, contribute to training and onboarding resources, and support initiatives focused on retention, persistence, and student satisfaction.
And other duties as assigned

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related workexperience).

Department may hire employee at one of the following joblevels: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

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