Academic Program Support Specialist

University of Utah; Salt Lake City (UT); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Insurance from Day 1

Sick and Vacation Pay Accrual

Free Bus/Trax/Frontrunner pass

University-funded Retirement Plan

Life Insurance

Job summary

The University of Utah is seeking an International Undergraduate Admissions Evaluator to support evaluation of transcripts and test scores and to maintain student records for the Salt Lake City campus.

You will interact with students and campus partners to answer inquiries about admission policies and documentation submission. This is a main campus, on-site role with potential for hybrid work after 90 days with management approval.

Qualifications

• Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience).
• One year of experience in an academic setting; demonstrated human relation and effective communication skills.
• College coursework in a related area is preferred.

Responsibilities

• Assist in evaluating international undergraduate applications for the University of Utah Main and Online campuses.
• Respond to emails related to international undergraduate admissions.
• Provide customer service support at office windows and via phone for international undergraduate admissions.
• Process credentials related to international admissions.
• Monitor students’ academic files to ensure information is complete and updated; update records as needed.
• Support the international recruitment team with application evaluation and related tasks.

Skills

Office experience

Customer service

Data entry

Effective communication

Attention to detail

Education

College coursework in related area

Job description

Open Date | 07/23/2026

Requisition Number | PRN45733B

Job Title | Academic Program Support Specialist

Working Title | International Undergraduate Admissions Evaluator

Career Progression Track | B

Track Level |

FLSA Code | Nonexempt

Patient Sensitive Job Code? | No

Standard Hours per Week | 40

Full Time or Part Time? | Full Time

Shift | Day

Work Schedule Summary | Work Schedule: 8 am to 5 pm Monday through Friday

VP Area | Academic Affairs

Department | 00295 - Office of Admissions

Location | Campus

City | Salt Lake City, UT

Type of Recruitment | External Posting

Pay Rate Range | $16.50 per hour

Close Date | 09/15/2026

Job Summary

This employee plays a vital role in the international student admission and record maintenance process. They are trained to evaluate academic transcripts, test scores, and relevant credentials. Responsibilities include preparing, verifying, and entering data into computerized student information systems. The International Undergraduate Admissions Evaluator will work with the Undergraduate International Admissions team to process applications for the current admissions cycle and assist in maintaining student records for our Main Campus located in Salt Lake City. There are busier times of year when we receive an increase in applications, and this typically occurs between the months of November to March, and overtime may be made available during this time. Please note that this is a Main campus-based position and this employee will be working at the Salt Lake City Admissions office. This employee will also communicate with students, departments, and other on-campus partners to address inquiries regarding admission policies, the submission and processing of related documentation, and to connect students with campus resources. It is important to note that this position does not entail active recruitment of potential applicants. Staff are required to be in the office; this is not a remote position. The Office of Admissions currently operates on a hybrid schedule. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely.

The University of Utah offers excellent pay and benefits package which includes the following:

• Affordable Health Insurance from Day 1
• Sick and Vacation Pay Accrual
• Free Bus/Trax/Frontrunner pass
• University-funded Retirement Plan
• Life Insurance
• And more!

For more information, go to https://www.hr.utah.edu/benefits/

Responsibilities

Assist in evaluating international undergraduate applications for the University of Utah Main and Online campuses. Respond to emails related to international undergraduate admissions. Provide customer service support at our office windows and via phone calls as it relates to international undergraduate admissions. Process credentials related to international admissions. Monitors students’ academic files to ensure information is complete and updated by filling in information and changing records when applicable. Manages daily work responsibilities and recommends changes to the supervisor to improve processes. Provide administrative support to the international recruitment team in relation to application evaluation. Will be cross trained in other areas, including Utah Asia Campus undergraduate evaluations and other special projects as assigned. Other Duties as Assigned.

Minimum Qualifications

Three years of general office experience or equivalency (one year of education can be substituted for two years of related work experience), one of which in an academic setting; and demonstrated human relation and effective communication skills required. College coursework in a related area is preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Attention to detail. Ability to provide high quality and quantity of work. Problem-solving ability. Minimum typing ability may be required. Foreign language is desired but not necessary.

Type | Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu. This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required Documents

• Resume

Optional Documents

• Cover Letter
• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: [phone] By Email: [e-mail]