Student Salon Experience Specialist

Milan Institute-Nampa; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan (ESOP)

Job summary

Milan Institute in Houston seeks a Customer Service Specialist on our student salon floor to greet clients, manage appointments, and ensure a positive experience for every visitor. You will support salon instructors and students, handle payments, promote services, and help maintain a clean, welcoming environment while adapting to a fast-paced educational setting.

This role offers opportunities to learn in a dynamic beauty and allied health program, with potential for career growth and

Qualifications

• Greet clients and answer inquiries in a friendly, professional manner.
• Coordinate appointments and preferences with clients and staff.
• Support instructors and students in managing client bookings and salon operations.
• Maintain a clean, organized salon floor and workstations.
• Handle payments and cash register transactions accurately.

Responsibilities

• Greet clients and welcome them on arrival, creating a positive first impression.
• Assist clients in scheduling appointments and addressing inquiries or concerns.
• Collaborate with instructors and students to coordinate bookings and salon operations.
• Provide excellent customer service throughout the client journey.
• Maintain salon cleanliness and organization to project a professional atmosphere.
• Resolve client issues promptly and professionally to maintain satisfaction.
• Promote salon services and promotions to encourage referrals and repeat visits.
• Stay informed about industry trends to offer knowledgeable recommendations.
• Assist with administrative tasks and salon projects as needed.

Skills

Customer service

Interpersonal skills

Scheduling appointments

Cash handling

Communication

Education

High school diploma

Tools

Salon software

Job description

Milan Institute in Houston seeks a Customer Service Specialist on our student salon floor to greet clients, manage appointments, and ensure a positive experience for every visitor. You will support salon instructors and students, handle payments, promote services, and help maintain a clean, welcoming environment while adapting to a fast-paced educational setting.

This role offers opportunities to learn in a dynamic beauty and allied health program, with potential for career growth and