Student Safety Center Coordinator

Chicago Public Schools; Chicago (IL); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Chicago Public Schools (CPS) is seeking a Student Safety Center Coordinator to operate in the 24/7 SSC, handling surveillance, alarm monitoring, and incident reporting. The role requires coordinating with CPS staff, law enforcement, and school administrations to ensure rapid, accurate information flow during emergencies.

The position is full-time, non-exempt, with hourly pay, located at CPS facilities in Chicago.

Competenze

• Requires a Bachelor’s degree from an accredited institution.
• Minimum of four years in a 24/7 Command Center, SOC, PSAP/911, or dispatch environment.
• Experience with Genetec Security Center and SIMS Alarm System software.
• Bilingual proficiency (English/Spanish) preferred.

Mansioni

• Receive, record, and report serious incidents involving CPS students, staff, or property.
• Monitor real-time camera surveillance across CPS schools.
• Serve as emergency liaison with local law enforcement.
• Coordinate with first responders and CPS staff during emergencies.
• Verify alarm/camera system functionality and implement improvements.

Conoscenze

Emergency prioritization

Effective communication

Stakeholder coordination

Multitasking under pressure

Formazione

Bachelor's degree

Strumenti

Genetec Security Center

SIMS Alarm System

Descrizione del lavoro

CPS Careers | Search | Apply | Get Hired

Posting Date

Oct 9, 2026, 2:09:15 PM

Primary Location

Central-42 West Madison Street (Safety & Security)

Position Type : Union Position

Overtime Status

Non-exempt

JOB DESCRIPTION ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience.

The Office of Safety and Security serves as the critical department to partner with school principals and other CPS staff members to ensure that all schools strive towards the goal of establishing a safe environment for our students.

Job Summary

Reporting to the Student Safety Center Manager, the Student Safety Center Coordinator serves a critical role in the Office of School Safety and Security strategy. The Student Safety Center Coordinator will diligently and effectively execute assigned duties within the 24/7 Student Safety Center (SSC) including but not limited to video surveillance/investigations, alarm monitoring and call intake. This central role within the SSC team will ensure that accurate information is gathered and disseminated appropriately and swiftly. The Student Safety Center Coordinator will build relationships with local and federal law enforcement and school administrations across the district, and will also work with stakeholders, CPS staff and parents to provide high-quality, professional customer service in all situations including emergencies. This is a full-time, non-exempt position that will be paid for time worked on an hourly basis.

Responsibilities

• Perform required functions with a strong orientation towards action and urgency including, but not limited to: receiving, recording, and reporting serious incidents involving CPS students, staff or property.
• Implement SSC notification process for CPS executives for serious incidents involving CPS students, staff or property
• Serve as emergency liaison between CPS and local law enforcement agencies.
• Monitor real-time camera surveillance across CPS schools and city agencies’ cameras using defined camera mission protocols.
• Manage the review of video surveillance during security and legal investigations
• Implement all operational protocols, policies, and procedures for the SSC
• Provision alarm codes for school staff and newly installed systems at schools.
• Coordinate schedules for the off-duty police officers serving in the SSC and the Rapid Response Team based on situational prioritization as requested by the Network Safety Team.
• Receive and respond to electronic alarm notifications of local-based alarms due to break-ins, fires or other unusual situations.
• Support Security Operations in crisis response and incident management
• Coordinate with first responders, CPS Safety & Security and school administration when there are notifications of alarms or other emergency situations.
• Routinely verify functionality of alarm and camera systems, and immediately notify appropriate personnel when a defect is detected. Define and implement continuous improvement strategies for the SSC to continually optimize the operations
• Other duties as assigned (Do not edit this row)

Qualifications

Education Required

Bachelor’s degree from an accredited college or university

Experience Required

• Prior experience in a 24/7 Command Center, Security Operations Center (SOC), Public Safety Answering Point (PSAP/911 call center), or dispatch environment is strongly preferred.
• Minimum of four (4) years of combined experience in call center, surveillance, technology, security, vendor management support or project management support.
• Experience working with the Chicago Police Department or other law enforcement agencies.
• Advanced working knowledge of Genetec Security Center (Omnicast / Synergis) video surveillance and access control systems, including live monitoring, PTZ controls, archive retrieval, and investigative export workflows.
• Direct operational experience with SIMS Alarm System software, including processing real-time signals, clearing alarms, managing site accounts, and provisioning passcodes/zones for school facilities.
• Two (2) years of experience working with video technology is preferred.
• Bilingual proficiency (English / Spanish preferred) is preferred.

Other Requirements

• Must have the flexibility to work various shifts across the 24/7 Student Safety Center.

Knowledge, Skills, and Abilities

• Ability to prioritize multiple, concurrent emergencies while transmitting accurate information to stakeholders in a timely manner
• Ability to communicate effectively with multiple teams and coordinate supports during emergency situations including lockdowns, evacuations, and other high-profile events
• Working knowledge of access control systems including programming, managing access levels, time zones, alarms, and event monitoring (preferably Genetec, RapidEye or Salient)
• Ability to troubleshoot minor technical issues and initiate immediate action for resolution
• Ability to multitask and effectively work with security system integrators, IT and other stakeholders to coordinate, provide instruction, and to guide the implementation process on all technology-related projects.
• Technical aptitude and professional assertion.
• Working knowledge of security operations concepts.

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions; however, all CPS employees must be residents of Illinois.

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