Student Retention Analyst

Waubonsee Community College; Sugar Grove (IL); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

14 paid holidays

Pension plan (SURS)

Hybrid work option

Low-cost medical, dental, vision

Job summary

Waubonsee Community College is seeking a Student Retention Analyst to oversee the student retention platform (EAB Navigate) and deliver reporting for retention and success data. You will pull data from SIS, data warehouse, and surveys to support outreach and divisional metrics.

The role involves coordinating with IT and campus partners, building dashboards in Power BI and Excel, and presenting findings to leadership. Hybrid work is available, with a focus on student success.

Qualifications

• Bachelor’s degree required.
• At least one year of technical experience including system maintenance and reporting.
• Strong background in database structure/functions and computer applications.
• Excellent verbal and written communication skills.
• Proficient in Excel pivot tables; Power BI or Tableau preferred.
• Experience pulling and combining data from different sources.

Responsibilities

• Serve as Application Administrator for the student retention platform (EAB Navigate).
• Lead onboarding and training for new/current users and maintain docs.
• Collaborate with IT to resolve data integration issues in the platform.
• Maintain subject-matter expertise on EAB Navigate and updates.
• Collect data from SIS, data warehouse, retention platform, surveys for reports.
• Use EAB Navigate, Power BI, and Excel to build visualizations and pivot tables.
• Prepare reports and explain findings to leadership and stakeholders.
• Analyze trends to identify sub-populations needing retention efforts.
• Assess outreach outcomes to gauge intervention success.
• Create reports on divisional activity and intervention effectiveness.
• Support holds processes for first-semester and probation students.
• Collaborate to ensure data definitions, usage, and validity.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem solving

Education

Bachelor’s degree

Tools

Power BI

Tableau

Excel

SQL

Job description

Student Retention Analyst

Full-time Staff

Sugar Grove Campus

Hybrid Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

The Student Retention Analyst will provide comprehensive technical oversight, management, and support for the student retention platform (EABNavigate), including reporting and visualization of retention and success datafrom the platform and other retention systems. The Analyst will be responsiblefor utilizing information from different sources (SIS, data warehouse, studentretention platform) to pull necessary reports for outgoing studentcommunication and departmental metrics assessment. The Analyst reports to the StudentRetention Manager and assists with requests within the Retention department,the Student Success and Retention division, and campus partners utilizing thestudent retention platform.

Responsibilities

• Serve as Application Administrator for student retention platform (EAB Navigate), responsible for serving as the main point of contact across campus and liaison with EAB, configuring settings, permissions and activating users, and triaging end user issues and questions.
• Serve as lead for onboarding and supporting new/current users to the student retention platform, including maintaining onboarding/training documents and facilitating user training.
• Serve as Technology Team representative, in conjunction with Information Technology, collaborating with EAB technology team to resolve data integration issues in the student retention platform.
• Act as subject matter expert of EAB Navigate and maintain abreast of feature updates, best practices, etc.
• Collect and compile data from various sources (SIS, data warehouse, retention platform, surveys, etc.) to be used for retention efforts. Data will be validated and distributed to colleagues.
• Utilize EAB Navigate, PowerBI, and/or Excel to build and maintain data visualization and pivot tables related to student appointments, academic alerts, student probation modules, retention campaign results, and other retention and success data for division reporting.
• Prepares reports of data results, presenting and explaining findings to Student Success and Retention leadership and key stakeholders.
• Analyze and compile student data for trends and patterns (predictive analytics, course insights, historical data completion data) to identify sub-populations of students in need of increased retention efforts and areas of opportunity.
• Analyze student data as it relates to outreach outcomes to identify the success of interventions and services to students.
• Create reports that demonstrates divisional activity, intervention effectiveness, retention risks, etc. for the Student Success and Retention division and stakeholders.
• Support the holds processes for the Student Success and Retention division which includes first-semester, non-degree, and academic probation students.
• Collaborate with campus partners, particularly in Information Technology, Institutional Effectiveness, and Registration and Records, to ensure shared data definitions, data usage, and data validity.

Minimum Qualifications

• Bachelor’s degree required.
• At least one year oftechnical experience including system maintenance and testing, running andtroubleshooting production jobs, and report production.
• Strong background indatabase structure/functions and computer applications.
• Strong analytical and problemsolving skills.
• Excellentinterpersonal, verbal, and written communication skills.
• Proficient inMicrosoft Office Suite, specifically Excel pivot tables and data visualizationrequired. Power BI or Tableau experience strongly preferred.
• Experience pulling andcombining data from different data sources required.

Position Details

• Grant Funded: No
• Compensation Range: 24.64 - 29.69
• Compensation Type: Hourly
• Compensation: The pay for this position will be determined by your experience, education, and qualifications.
• Work Schedule: M-F 8 a.m. - 4:30 p.m.
• Work Hours: 40
• Testing: Yes
• Priority Application Review Date: 9/30/2026

EOE, including disability and veteran