Student Resource Support - Health Services & CAA

Penn State University; Center Township (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Penn State University is seeking a Student Resource Support Assistant to serve as the first point of contact for students at the Counseling & Accessibility Annex. You will help students navigate campus resources and connect them with health, counseling, accommodation, and academic support services.

The role focuses on developing customer service and communication skills within a welcoming, professional environment, while supporting wellness and accessibility initiatives on campus.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.
• Friendly, approachable, and customer-service oriented.
• Interest in healthcare, counseling, psychology, social work, education, or student support services.

Responsibilities

• Assist students in identifying and accessing appropriate campus resources.
• Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
• Support front desk operations, appointment check-in, and general inquiries.
• Maintain resource materials, displays, and informational handouts.
• Assist with wellness, accessibility, and student support programming.
• Track program participation and assist with assessment activities.
• Assist with office projects and administrative tasks as assigned.
• Represent Student Support Services in a professional and welcoming manner.

Skills

Communication skills

Interpersonal skills

Independence

Organization

Customer service

Healthcare interest

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Student Resource Support Assistant serves as a welcoming first point of contact for students in the Counseling & Accessibility Annex (CAA). Working in the Reception and Assistance Area (RAB), this position helps students navigate campus resources and connect with Health Services, Counseling Services, Accommodation Services, academic support resources, and other student support services while developing skills in customer service, communication, and resource navigation.

Key Responsibilities

• Assist students in identifying and accessing appropriate campus resources.
• Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
• Support front desk operations, appointment check-in, and general inquiries.
• Maintain resource materials, displays, and informational handouts.
• Assist with wellness, accessibility, and student support programming.
• Track program participation and assist with assessment activities.
• Assist with office projects and administrative tasks as assigned.
• Represent Student Support Services in a professional and welcoming manner.

Preferred Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Strong organizational skills and attention to detail.
• Friendly, approachable, and customer-service oriented.
• Interest in healthcare, counseling, psychology, social work, education, or student support services.

Skills Developed

• Customer service
• Resource navigation and referrals
• Professional communication
• Problem solving
• Confidentiality and professionalism
• Wellness and accessibility awareness

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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