Student Resource and Advocacy Center - Program Manager

Motlow State Community College; Smyrna (TN); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Excellent retirement package

401K with match

Thirteen paid annual holidays

Health and dental insurance

Tuition discounts

State employee discounts

Job summary

Motlow State Community College in Smyrna, TN is seeking a Program Manager for the Student Resource and Advocacy Center. The role leads a comprehensive support system to promote student success, well-being, and equitable access to resources, overseeing case management and campus/community referrals.

The position requires a Bachelor's degree and at least three years in higher education, with preferred Master’s in a related field.

Qualifications

• Bachelor's degree from regionally accredited institution.
• In education, counseling, psychology, social work, or related field.
• At least three years of higher education experience.

Responsibilities

• Lead and manage student advocacy and resource initiatives.
• Coordinate hiring of student workers and staff liaisons.
• Develop policies for food, housing, mental health challenges.
• Oversee case management and referrals.
• Collaborate with campus and community partners.
• Monitor program effectiveness and budgets.
• Represent the College at events.
• Ensure compliance with policies and laws.

Skills

Referral tracking

Community resources

Effective communication

Interpersonal skills

Education

Bachelor's degree

Master's degree preferred

Job description

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

Student Resource and Advocacy Center - Program Manager

Campus: Smyrna

Position number: B99601

Salary: $48,717 to $51,717

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function

Leads and manages a comprehensive support system that promotes student success, well-being, and equitable access to resources. Oversees case management services, advocates for student needs, and collaborates with campus and community partners to remove barriers to student achievement.

Minimum Qualifications

Bachelor's degree earned from a regionally accredited institution in education, counseling, psychology, social work, higher ed administration, student affairs, or related field and at least three years of higher education experience.

Preferred Qualifications

Master's degree in Higher Education Administration, Counseling, Social Work, or a related field and at least five years of experience in student affairs, case management, or advocacy services within a higher education setting.

Major Duties and Responsibilities

• Provide leadership, direction, strategic planning, development and implementation of successful Student Advocacy and Resource initiatives, retention programs, and services that are responsive to student, and college needs. Coordinates hiring of student workers and faculty and staff liaisons.
• Develop and implement policies and programs that support students facing challenges such as food and housing insecurity, financial difficulties, mental health concerns, and other personal hardships.
• Serve as a key advocate for students, ensuring they have access to necessary resources and accommodations.
• Oversee case management services, coordinating interventions and referrals to campus and community resources.
• May lead or serve as a member of a cross functional team for assigned program or projects including training employees and students.
• Serves on the College's Behavioral Intervention Team and assists with crisis planning and student intervention as needed.
• Establish partnerships with campus departments, faculty and external organizations to enhance support services for students.
• Develop outreach initiatives and educational programming to inform students of available resources.
• Monitor and assess program effectiveness, utilizing data to improve services and student outcomes.
• Manage budgets and seek funding opportunities, including grants, to support the center's mission.
• Ensure compliance with institutional policies, state and federal regulations, and best practices in student advocacy and support services.
• Promote and represent the College at events including at high schools, college fairs, community events/workshops, and related business functions including events that may be scheduled after normal business hours or weekends
• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to manage and track referrals and services provided.
• Familiarity with resources and support services both on-campus and in the community (e.g., mental health, housing, food assistance, financial aid).
• Communicate effectively, both in writing and verbally, with prospective students, current students, fellow employees, college administrators, and other stakeholders.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to develop and maintain positive and effective professional relationships with prospective or current students, faculty, staff, executives, K-12 Partners, and other stakeholders.
• Ability to relate effectively with people of varied academic, cultural, and socioeconomic backgrounds using tact, diplomacy, and courtesy as demonstrated through excellent verbal and written communication skills.
• Ability to develop professional documents and make individual or group presentations to diverse audiences including prospective students and families, K-12 Partners, faculty, staff, executives, and other stakeholders.
• Knowledge of applicable college policies and local, State, and Federal laws, codes, and regulations concerning college pathways, confidentiality statutes and policies as they apply to FERPA, ADA, Title IX, admissions, financial aid programs, and other areas that affect student enrollment and persistence.
• Problem solving, resourcefulness, and ability to make appropriate referrals.
• Ability to collect, analyze, interpret and present data.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone [phone], TDD (931 393-1621)

E-mail: [e-mail]

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.