Student Relations Technician

Jobtailor; Fresno (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jobtailor in California seeks an organized administrative assistant to manage student records files, input data into the SIS, and handle compliance tasks related to ADA and state mandates. You will schedule orientations and provide quality customer service to students and parents.

The role requires a high school diploma, 2 years of clerical experience, and strong MS Office skills, with a focus on accurate record-keeping and enrollment processes.

Qualifications

• High School Diploma or GED required.
• 2 years clerical experience in a fast-paced professional setting.
• Attention to detail with accurate record-keeping.
• Proficient in MS Office applications.

Responsibilities

• Create and maintain files related to student records, data input, reconciliation, correspondence and public contact.
• Communicate with students/parents regarding student information, progress or concerns.
• Perform complex activities related to student records and compliance with ADA and State mandates.
• Schedule orientations for incoming students.
• Comply with enrollment protocols including expulsion, ELL and special education processes.
• Ensure all enrollment paperwork is complete and correct.
• Input student information into SIS (immunizations, enrollment dates, track, supervising teacher).
• Issue and track student work permits.
• Provide quality customer service.
• Answer incoming calls and handle them appropriately.
• File documents in student folders.
• Track ADA and record work samples for accuracy.
• Audit student work samples and documents requiring compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.).
• Check report cards for completeness and accuracy before registrar review.
• File student homework.
• Conduct orientations for new students.
• Assist teachers with compliance issues and PLS.
• Create and maintain ADA compliance checklists.
• Verify ADA in SIS with form and tracking number.
• Submit compliance error reports to management.
• Adhere to attendance policies.

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Responsibilities

• Create and maintain files related to the management of student records, data input, reconciliation, correspondence and public contact.
• Communicate with students and/or parents in appropriate areas of student information, progress, or concerns.
• Perform a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.
• Schedule orientation for incoming students.
• Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols.
• Ensure all required student enrollment paperwork is complete and correct.
• Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher.
• Properly issue and track student work permits.
• Provide quality customer service.
• Answer all incoming telephone calls and handle them in the appropriate manner.
• File documents in student folders.
• Track ADA and record work samples for accuracy.
• Audit student work samples and all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.).
• Check report cards for completeness and accuracy before going to the registrar.
• File student homework away.
• Conduct orientations for new students.
• Assist teachers with problem solving issues with compliance and PLS.
• Create and maintain compliance and ADA checklists.
• Verify and confirm ADA in SIS system with form and tracking number.
• Submit compliance error reports to management.
• Adhere to attendance policies.

Requirements

• High School Diploma or General Education required.
• 2 years of work experience in a fast-paced, clerical support position in a professional business setting.
• Good attention to detail and maintain accuracy of work.
• Good record keeping techniques that demonstrate desirable planning and organizational skills.
• Prepare general, statistical and special reports.
• Proficient or intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook).