Student Reentry & Retention Specialist

Concorde Career Colleges; Tampa (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive Insurance: Health, vision,

Health Plan Enrollment

Paid Time Off

Retirement Matching

Paid Parental Leave

Pet Insurance

Tuition Waiver

Job summary

The Re-entry Advisor at Concorde Career Colleges in Tampa, FL focuses on student retention and re-enrollment by maintaining regular contact with former, absent, and at-risk students to encourage persistence and return to school. The role handles outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment.

Working with campus leadership and student services teams, the Reentry Advisor tracks student engagement

Qualifications

• HS Diploma / GED (required).
• Associate degree in related field (preferred).
• Minimum of two (2) years’ professionally relevant work experience (required); experience in student services, admissions, or student retention (preferred).

Responsibilities

• Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment.
• Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems.
• Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school.
• Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation.
• Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress.
• Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence.
• Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals.
• Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies.

Skills

Outbound calls

Empathy

Team collaboration

Follow procedures

Customer service

MS Word/Excel

Communication

Problem solving

Education

HS Diploma/GED

Associate degree (preferred)

Tools

Microsoft Word

Excel

Job description

The Re-entry Advisor at Concorde Career Colleges in Tampa, FL focuses on student retention and re-enrollment by maintaining regular contact with former, absent, and at-risk students to encourage persistence and return to school. The role handles outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment.

Working with campus leadership and student services teams, the Reentry Advisor tracks student engagement