Student Records & Transcript Services Specialist

capital; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible benefits

Job summary

Capital University is seeking a University Registrar to manage the front counter student services and data management within the Student Information System. Responsibilities include advising students, faculty and stakeholders on registrar policies, handling enrollment verifications, transcripts (official and unofficial), and serving as a liaison across university offices to resolve registration issues.

The role requires a Bachelor's degree or equivalent experience, strong Microsoft Office

Qualifications

• Bachelor’s Degree or equivalent experience preferred.
• One year of experience in admissions, registration, student services, or a related field is advantageous.
• One or more years prior experience in an office setting serving the public with professional and courteous qualities.
• Knowledge of College Source TES and Transferology products is helpful.
• Knowledge of Higher Education Registrar software such as Ellucian Colleague is helpful.
• Excellent facility in using Microsoft Office Suite, including Word and Excel, and ability to use related office equipment.
• Ability to handle sensitive information and maintain confidentiality; Working knowledge of FERPA.
• Ability to communicate and effectively interact with people across cultures and worldviews, both individually and as part of a team, and to respond effectively to sensitive inquiries or complaints.
• Success managing multiple priorities under tight deadlines, establishing goals and priorities, and demonstrating personal initiative working without close supervision.
• Professional written and oral communication skills. Ability to effectively present information to a wide range of constituents.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Manage and execute the academic transcript process for students, faculty, alumni and staff.
• Manage front-line communication services to students, parents, faculty, staff and the community.
• Assist with the management of student academic record services such as questions about policy, FERPA, etc.
• Provide Enrollment services for all traditional students such as add/drop, myCAP assistance, and registration issues.
• Coordinate office supply purchasing and maintain inventory records.
• Assist with degree audit adjustments as needed.
• Assist with transfer equivalency review process and TES/Transferology as needed.
• Assist with the student registration process for new and continuing students.
• Collaborate with other university offices to resolve student registration and record problems.
• Assist with cross-training other members of the Registrar Office when needed.
• This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties.

Skills

Customer service

Communication

Time management

Teamwork

Confidentiality

Education

Bachelor’s Degree or equivalent experience

Tools

Ellucian Colleague

College Source TES

Transferology

Microsoft Office

Job description

Capital University is seeking a University Registrar to manage the front counter student services and data management within the Student Information System. Responsibilities include advising students, faculty and stakeholders on registrar policies, handling enrollment verifications, transcripts (official and unofficial), and serving as a liaison across university offices to resolve registration issues.

The role requires a Bachelor's degree or equivalent experience, strong Microsoft Office