Student Records Operations Coordinator (Hybrid)

CU Boulder; Boulder (CO); Hybrid; USD 62,000 - 64,000; Full time

Job summary

CU Boulder is seeking a Process Coordinator in the Office of The Registrar in Boulder to triage and process student records and enrollment requests. The role supports the Systems & Data Services team and primarily uses PeopleSoft Campus Solutions, with potential use of OnBase, Cognos, and degree audit systems.

This 3-year limited-term position requires confidentiality, a Bachelor’s degree, and at least one year of relevant experience.

Qualifications

• Bachelor's degree from an accredited four-year institution; equivalent experience may substitute.
• One year of experience in student records administration, enrollment services, registrar operations, or related area.
• Experience handling time-sensitive and confidential information with high processing accuracy.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills, professionalism, and tactfulness.
• Ability to collaborate in a close team environment on interconnected projects.
• Knowledge of handling sensitive data.

Responsibilities

• Analyze complex student records and enrollment situations to determine corrective actions.
• Evaluate discrepancies identified through audits and system reviews to determine root causes and implement resolutions.
• Balance competing priorities when coordinating record corrections and enrollment-related changes.
• Manage review and assignment of registration holds.
• Maintain accurate business process documentation.
• Troubleshoot issues and ensure SLAs are met.
• Collaborate with partners to determine solutions for processing and systems challenges.

Skills

Student records administration

Time management

Attention to detail

Customer service

Education

Bachelor's degree

Tools

PeopleSoft Campus Solutions

Data security practices

Job description

CU Boulder is seeking a Process Coordinator in the Office of The Registrar in Boulder to triage and process student records and enrollment requests. The role supports the Systems & Data Services team and primarily uses PeopleSoft Campus Solutions, with potential use of OnBase, Cognos, and degree audit systems.

This 3-year limited-term position requires confidentiality, a Bachelor’s degree, and at least one year of relevant experience.