Process Coordinator

University of Colorado Boulder; Boulder (CO); Hybrid; USD 62,000 - 64,000; Full time

Job summary

The Office of the Registrar at CU Boulder seeks a Process Coordinator to triage and process student records and enrollment requests, primarily in PeopleSoft Campus Solutions. Roles involve handling confidential information and coordinating batch processes to maintain data integrity from matriculation to conferral.

Two positions are available, with a hybrid work modality and responsibilities across campus partners to ensure accurate and timely processing in support of CU Boulder’s academic

Qualifications

• Bachelor’s degree from an accredited four-year institution; equivalent experience and education may substitute.
• One year of experience in student records administration, enrollment services, registrar operations, or a related area.
• Experience managing time-sensitive and confidential information with a high degree of processing accuracy, attention to detail, and responsiveness to customer needs.

Responsibilities

• Analyzes complex student records and enrollment situations to determine appropriate corrective actions in accordance with university policies and procedures.
• Evaluates discrepancies identified through audits, census reporting, and system reviews to determine root causes and implement appropriate resolutions.
• Balances competing priorities and partner needs while coordinating record corrections and enrollment-related changes across campus partners.
• Manages review and assignment of registration holds and reconciliation of census reports.
• Maintains accurate business process documentation and ensures service level agreements are met.

Education

Bachelor’s degree

Job description

Job Summary

The Office of The Registrar at CU Boulder invitesapplications for a Process Coordinator! There aretwo positions to be filled. This role is part of the Systems &Data Services team within the Office of the Registrar, a unit thatexists to provide student information system analysis, development,reporting, and support for the CUStudent Integrated Systems as it relates to records andregistration. Responsibility for triaging and processing recordsand registration requests submitted from campus partners, as wellas managing the automated scheduled processes, both of which ensurethe integrity of the student record from matriculation toconferral. The processing will be almost exclusively withinPeopleSoft Campus Solutions, but may include Hyland OnBase fordocument management, COGNOS for data reporting, and our degreeaudit system. This position must maintain confidentiality in allapplicable policies, rules, regulations, and laws, including Officeof the Registrar policies, University policies, and FamilyEducational Rights and Privacy Act (FERPA).

Who We Are

The Office of the Registrar, in support of the educationalmission of CU Boulder, ensures the integrity and security ofacademic records and provides enrollment and academic supportthrough innovative systems and outstanding service to students andother partners. We demonstrate leadership, excellence and integrity in all we do to improve the academic experience for CU Boulder students and othercollaborators through ongoing innovation, collaboration,inclusiveness and quality service.

What Your Key Responsibilities Will Be

Student Record Operations Support and Triage:

• Analyzes complex student records and enrollment situations todetermine appropriate corrective actions in accordance withuniversity policies, academic rules, and establishedprocedures.
• Evaluates discrepancies identified through audits, censusreporting, and system reviews to determine root causes andimplement appropriate resolutions.
• Balances competing priorities and partner needs whencoordinating record corrections and enrollment-related changesacross campus partners.
• Manages an array of student and administrative recordsadjustments in campus solutions including: plan sequence clean-up,waitlist purges, LAW bidding enrollment, LAW level adjustments,variable session drop date adjustments, advisor processing,academic standing, grading, dean’s list, I to F processing,graduated but enrolled processing, cumulative stats clean-up,student milestones, duplicate record resolution, un-merging ofmerged student records.
• Manage review and assignment of registration holds.
• Reviews census reports provided by Institutional Research andworks with partners around campus to reconcileinconsistencies.
• Processes change requests for students in the Bachelors-Mastersaccelerated program (BAM).
• Maintains accurate business process documentation.
• Troubleshoots issues identified internally and/or reported byconstituents.
• Ensures S&D Service Level Agreements are met.

Student Records Operations Process Management:

• Determines appropriate scheduling and sequencing of criticalCampus Solutions batch processes to ensure data integrity andoperational continuity; areas include matriculation, termactivation, waitlist processing, new student orientation, NationalStudent Clearinghouse reporting, registration relatedcommunications, records related Campus Solutions 3Cs, CU Boulder onCoursera enrollment processes, graduate candidacy milestones,grading processes, COF processes.
• Evaluates run controls, job criteria, and process dependenciesto identify potential issues before production execution.
• Exercises judgment when troubleshooting batch processingfailures, data discrepancies, and system errors, determining whenissues can be resolved independently and when escalation isrequired.
• Makes recommendations for process improvements, documentationupdates, and operational efficiencies based on analysis ofer recurring issues and business needs.
• Collaborates with technical and functional partners todetermine appropriate solutions for complex processing andsystems-related challenges.
• Engages UIS Production Services to confirm accurateset-up.
• Validates run controls and job criteria with SDS businessanalysts.
• Maintains accurate business process documentation.
• Ensures S&D Service Level Agreements are met.

Other duties as assigned

What You Should Know

• This is a 3-year limited term position.
• This position offers a hybrid work modality with one day perweek on campus.
• There are 2 positions to be filled.

What We Can Offer

• The annual hiring range for this full-time position is $62,400- $64,000.

Benefits

At the University of Colorado Boulder , we arecommitted to supporting the holistic health and well-being of ouremployees. Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit. As one of Boulder County’s largest employers, CU Boulderoffers an inspiring academic community and access to world-classoutdoor recreation. Explore additional perks and programs throughthe CU Advantage program.

Be Statements

Be ambitious. Be inspired. Be Boulder.

What We Require

• Bachelor’s degree from an accredited four-year institution;equivalent experience and education may substitute.
• One year of experience in student records administration,enrollment services, registrar operations, or a related area.
• Experience managing time-sensitive and confidential informationwith a high degree of processing accuracy, attention to detail, andresponsiveness to customer needs.

What You Will Need

• Uses sound judgment to interpret policies, evaluate complexstudent records situations, identify appropriate solutions, anddetermine necessary actions to ensure the accuracy and integrity ofacademic records.
• Applies sound judgment to schedule, validate, and monitorcomplex student information system batch processes.
• Evaluates process dependencies, identifies potential risks,troubleshoots operational issues, and determines appropriateactions to ensure accurate, timely, and reliable processing ofstudent and institutional data.
• Independ