Process Coordinator

University of Colorado System; Allenspark (CO); Hybrid; USD 62,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Paid time off

Tuition assistance

ECO Pass

Job summary

CU Boulder is seeking a Process Coordinator to support student records operations within the Registrar’s Office. You will triage and process records, manage batch processes, and coordinate changes across campus partners, ensuring data integrity from matriculation to conferral.

The role is a 3-year limited-term position with a hybrid work modality, including one day per week on campus. Candidates should have a Bachelor’s degree or equivalent experience and strong data handling skills.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• One year of experience in student records administration, enrollment services, registrar operations, or a related area.
• Experience handling time-sensitive and confidential information with high processing accuracy.

Responsibilities

• Triages and processes student records and enrollment requests in alignment with university policies.
• Manages scheduled batch processes to ensure data integrity and operational continuity.
• Coordinates record corrections and enrollment changes across campus partners.
• Maintains documentation of business processes and ensures service levels are met.
• Collaborates with technical and functional partners on systems-related challenges.

Skills

Time management

Handling confidential information

Organizational skills

Interpersonal skills

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

PeopleSoft Campus Solutions

Hyland OnBase

COGNOS

Degree audit system

Job description

Job Summary

The Office of The Registrar at CU Boulder invitesapplications for a Process Coordinator! There aretwo positions to be filled. This role is part of the Systems & Data Services team within the Office of the Registrar, a unit thatexists to provide student information system analysis, development,reporting, and support for the CUStudent Integrated Systems as it relates to records andregistration. Responsibility for triaging and processing recordsand registration requests submitted from campus partners, as wellas managing the automated scheduled processes, both of which ensurethe integrity of the student record from matriculation toconferral. The processing will be almost exclusively withinPeopleSoft Campus Solutions, but may include Hyland OnBase fordocument management, COGNOS for data reporting, and our degreeaudit system. This position must maintain confidentiality in allapplicable policies, rules, regulations, and laws, including Officeof the Registrar policies, University policies, and FamilyEducational Rights and Privacy Act (FERPA).

This is a 3-year limited-term position. CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

Who We Are

The Office of the Registrar, in support of the educationalmission of CU Boulder, ensures the integrity and security ofacademic records and provides enrollment and academic supportthrough innovative systems and outstanding service to students andother partners. We demonstrate leadership, excellence and integrity in all we do to improve the academic experience for CU Boulder students and othercollaborators through ongoing innovation, collaboration,inclusiveness and quality service.

What Your Key Responsibilities Will Be

Student Record Operations Support and Triage

• Analyzes complex student records and enrollment situations todetermine appropriate corrective actions in accordance withuniversity policies, academic rules, and establishedprocedures.
• Evaluates discrepancies identified through audits, censusreporting, and system reviews to determine root causes andimplement appropriate resolutions.
• Balances competing priorities and partner needs whencoordinating record corrections and enrollment-related changesacross campus partners.
• Manages an array of student and administrative recordsadjustments in campus solutions including: plan sequence clean-up,waitlist purges, LAW bidding enrollment, LAW level adjustments,variable session drop date adjustments, advisor processing,academic standing, grading, dean’s list, I to F processing,graduated but enrolled processing, cumulative stats clean-up,student milestones, duplicate record resolution, un-merging ofmerged student records.
• Manage review and assignment of registration holds.
• Reviews census reports provided by Institutional Research andworks with partners around campus to reconcileinconsistencies.
• Processes change requests for students in the Bachelors-Mastersaccelerated program (BAM).
• Maintains accurate business process documentation.
• Troubleshoots issues identified internally and/or reported byconstituents.
• Ensures S&D Service Level Agreements are met.

Student Records Operations Process Management

• Determines appropriate scheduling and sequencing of criticalCampus Solutions batch processes to ensure data integrity andoperational continuity; areas include matriculation, termactivation, waitlist processing, new student orientation, NationalStudent Clearinghouse reporting, registration relatedcommunications, records related Campus Solutions 3Cs, CU Boulder onCoursera enrollment processes, graduate candidacy milestones,grading processes, COF processes.
• Evaluates run controls, job criteria, and process dependenciesto identify potential issues before production execution.
• Exercises judgment when troubleshooting batch processingfailures, data discrepancies, and system errors, determining whenissues can be resolved independently and when escalation isrequired.
• Makes recommendations for process improvements, documentationupdates, and operational efficiencies based on analysis oferurring issues and business needs.
• Collaborates with technical and functional partners todetermine appropriate solutions for complex processing andsystems-related challenges.
• Engages UIS Production Services to confirm accurateset-up.
• Validates run controls and job criteria with SDS businessanalysts.
• Maintains accurate business process documentation.
• Ensures S&D Service Level Agreements are met.

Other duties as assigned

What You Should Know

• This is a 3-year limited term position.
• This position offers a hybrid work modality with one day perweek on campus.
• There are 2 positions to be filled.

What We Can Offer

• The annual hiring range for this full-time position is $62,400- $64,000.

Benefits

• Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit.
• Explore additional perks and programs through the CU Advantage program.

Be Statements

Be ambitious. Be inspired. Be Boulder.

What We Require

• Bachelor’s degree from an accredited four-year institution;equivalent experience and education may substitute.
• One year of experience in student records administration,enrollment services, registrar operations, or a related area.
• Experience managing time-sensitive and confidential informationwith a high degree of processing accuracy, attention to detail, andresponsiveness to customer needs.

What You Will Need

• Uses sound judgment to interpret policies, evaluate complexstudent records situations, identify appropriate solutions, anddetermine necessary actions to ensure the accuracy and integrity ofacademic records.
• Applies sound judgment to schedule, validate, and monitorcomplex student information system batch processes.
• Evaluates process dependencies, identifies potential risks,troubleshoots operational issues, and determines appropriateactions to ensure accurate, timely, and reliable processing ofstudent and institutional data.
• Independently resolves routine issues and escalates complexproblems when necessary.
• Excellent organizational skills.
• Strong interpersonal skills, professionalism andtactfulness.
• Ability to work effectively and collaboratively in a close teamenvironment with ongoing collaboration and on variousinterconnected projects.
• Knowledge of principles and procedures involved in handlingsensitive data.

What We Would Like You to Have

• Experience in a university registrar’s office, or a universityenrollment management or student services office (e.g., financialaid, admissions, bursar).
• Experience using PeopleSoft Campus Solutions or another studentinformation system.