Student Records & Enrollment Support Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 41,000 - 43,000; Full time

Job summary

J. Sargeant Reynolds Community College seeks a meticulous Student Records Specialist to support the Registrar's Office.

You will process CPL, resolve enrollment issues, manage course substitutions, attendance records, and verify student enrollment and credentials, ensuring FERPA compliance and accuracy. This on-site role emphasizes attention to detail, collaboration with faculty and staff, and adherence to institutional policies while supporting student services and integrity across campus

Qualifications

• Knowledge of enrollment services regulations and records retention.
• Ability to interpret policies and apply procedures.
• Experience with student information systems (SIS) and FERPA compliance.
• Strong communication and customer service in an educational setting.
• Ability to travel between campus locations.

Responsibilities

• Process Credit for Prior Learning (CPL) and troubleshoot registration issues.
• Manage course substitutions and attendance records.
• Verify student enrollment and credential information for accuracy and compliance.
• Ensure all functions adhere to FERPA, state regulations, and accreditation standards.
• Collaborate with faculty and staff to support student services.

Skills

Customer service

Policy interpretation

Cross-training

Multitasking

Communication skills

Independent work

Travel between campuses

Data analysis

Tools

MS Word

Excel

Access

PowerPoint

SIS

Perceptive Content

Job description

J. Sargeant Reynolds Community College seeks a meticulous Student Records Specialist to support the Registrar's Office.

You will process CPL, resolve enrollment issues, manage course substitutions, attendance records, and verify student enrollment and credentials, ensuring FERPA compliance and accuracy. This on-site role emphasizes attention to detail, collaboration with faculty and staff, and adherence to institutional policies while supporting student services and integrity across campus