Student Persistence & Outreach Coordinator

University of Maine; Bangor (ME); Hybrid; USD 27,000 - 33,000; Full time

Benefits offered by this job

Tuition benefits for employee and …

Comprehensive insurance coverage

Life insurance

Disability insurance

Retirement plan options

Well Workplace Award wellness programs

Job summary

UMA Bangor campus seeks a Student Persistence & Outreach Coordinator to advance student persistence, success, and completion. The role provides proactive, holistic support to students facing academic, financial, personal, or wellness challenges.

Through early intervention and coordination with faculty, staff, and partners, the coordinator improves engagement, retention, and degree completion, serving on the CARE Team and using data-informed practices.

Qualifications

• Bachelor's degree required; experience in higher education preferred.
• Minimum of two years working with students in a higher education setting.
• Strong interpersonal, communication, and organizational skills.
• Ability to work with diverse student populations.
• Experience handling confidential information and sensitive student situations.
• Proficiency with student information systems and Microsoft Office.

Responsibilities

• Manage student intervention systems, track outcomes, and identify trends.
• Develop targeted persistence initiatives and collaborate with departments.
• Liaise among academic and student support units to ensure timely assistance.
• Support CARE Team activities and contribute to improving retention and graduation rates.

Skills

Relationship-building

Customer service

Multitasking

Analytical thinking

Independent / team work

Presentation skills

Judgment & discretion

Student engagement

Education

Bachelor's degree

Master's degree

Tools

Student information systems

Case management software

Databases

Microsoft Office

Job description

Student Persistence & Outreach Coordinator - Bangor Campus

The University of Maine at Augusta is seeking applicants for the full-time, 9 month position ofStudent Persistence & Outreach Coordinator. This position is located on our Bangor campus with the eventual possibility of some remote work. TheStudent Persistence & Outreach Coordinatorplays a critical role in advancing student persistence, success, and completion at the University of Maine at Augusta (UMA). This position provides proactive, holistic, and student-centered support to students experiencing academic, financial, personal, or wellness-related challenges that may impede their success.

Through early intervention, resource coordination, and individualized support, the Coordinator works collaboratively with students, faculty, staff, and community partners to identify barriers to success and degree completion. The position serves as a key member of the institution's student success network and CARE Team, utilizing data-informed practices to improve student outcomes, promote engagement, and increase retention and graduation rates.

The Coordinator manages student intervention systems, tracks outcomes, identifies trends, develops targeted persistence initiatives, and serves as a liaison among academic and student support departments to ensure students receive timely and effective assistance.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional relationship-building and customer service skills.


• Ability to manage multiple priorities and complex student situations simultaneously.


• Strong analytical and problem-solving abilities.


• Ability to work independently and collaboratively within a team environment.


• Strong presentation and facilitation skills.


• Ability to exercise sound judgment and discretion when handling sensitive matters.


• Commitment to fostering student engagement, persistence, and success.

REQUIRED QUALIFICATIONS:

• Bachelor's degree


• Minimum of two years of experience working with students in higher education setting, ideally in student affairs, advising, or facilitating academic success.


• Demonstrated commitment to student success and persistence.


• Strong interpersonal, communication, and organizational skills.


• Ability to work effectively with diverse student populations.


• Experience managing confidential information and sensitive student situations.


• Proficiency with student information systems, case management software, databases, and Microsoft Office applications.

DESIRED QUALIFICATIONS:

• Master's degree


• Experience with student success technologies such as EdSights, Navigate, Starfish, EAB, Maxient, or similar platforms.


• Experience working with students experiencing academic, financial, mental health, or basic needs challenges.


• Familiarity with trauma-informed, strengths-based, and equity-minded approaches to student support.


• Experience utilizing data to inform interventions and program assessment.


• Knowledge of higher education retention theories and best practices.


• Teaching experience

Salary:

The normal hiring salary range for this 9-month position is in the low 30s and is commensurate with training, education, and experience and will take into consideration the salary of current UMS employees for transfer/promotion.

Benefits:

• tuition benefits for employee and dependents


• comprehensive insurance coverage including medical, dental, and vision


• life insurance


• short term and long term disability


• retirement plan options


• The University of Maine System is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs

Applicants must be authorized to work in and reside in the United States. We are not able to consider applicants who require Visa sponsorship now or in the future.

• A cover letter that fully describes your qualifications and experiences with specific reference to the required and preferred qualifications


• A resume/curriculum vitae


• Be prepared to provide contact information for three references when requested, at least one of whom must be a recent supervisor

Incomplete application materials cannot be considered. Materials received after 8/17/26 will be reviewed at the discretion of the University. The successful applicant is subject to appropriate background screening.

About the University:

UMA transforms the lives of students of every age and background across the State of Maine and beyond through access to high-quality distance and on-site education, excellence in student support, civic engagement, and professional and liberal arts programs. UMA is the third-largest public university in Maine. In addition to its main campus in the state’s capital, UMA also serves students at its campus in Bangor (UMA Bangor) and through UMA Centers around the state.

With its multiple locations and long-term expertise in online and distance learning, UMA is generally considered the university of choice for Mainers of all ages who want to attend college without uprooting their lives.

UMA serves a mix of traditional and non-traditional students and offers a wide array of liberal arts and professional programs leading to certificates, and associate and baccalaureate degrees. Programs are delivered on campus, online, and using a network of University centers and sites across the state and internationally. Classes can be taught through the following modalities: in-person, online, distance synchronous, hyflex, and hybrid/blended.

Equal Opportunity Statement:

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law, the System does not discriminate on the basis of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability (physical or mental), genetic information, pregnancy, or veteran or military status in any aspect of its education, programs and activities, and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment, you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall, Room 412, Orono, ME 04469-5713, by calling 207.581.1226, or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint, you are encouraged to contact the UMS Title IX Coordinator at www.maine.edu/title-ix/.

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report.