Student Pathways Concierge

John Wood Community College; Quincy (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

John Wood Community College seeks a Pathways Office Assistant to be the first point of contact for students, families, and visitors. The role supports daily operations, manages front desk duties, triages calls and emails, and schedules student Pathway appointments to ensure timely access to resources.

The position emphasizes a welcoming, student-centered environment and requires an associate degree with at least one year of relevant experience.

Qualifications

• Associate's degree required or equivalent combination of education and experiences.
• One year of customer service, administrative support, or office experience.
• Proficiency with Microsoft Office and database management systems.
• Ability to manage multiple priorities while maintaining a high level of customer service.

Responsibilities

• Serve as the primary front desk representative for the Pathways Office.
• Greet students, families, and visitors and provide information on advising and student support services.
• Answer, screen, and route incoming calls to appropriate staff members.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Data entry

Education

Associate's degree

Tools

Microsoft Office

Database management systems

Scheduling software

Job description

John Wood Community College seeks a Pathways Office Assistant to be the first point of contact for students, families, and visitors. The role supports daily operations, manages front desk duties, triages calls and emails, and schedules student Pathway appointments to ensure timely access to resources.

The position emphasizes a welcoming, student-centered environment and requires an associate degree with at least one year of relevant experience.