Student Loan Support Specialist (Hybrid)

Ecmc Group; Minneapolis (MN); Hybrid; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off accrual

Tuition reimbursement

Job summary

ECMC Group in Minneapolis is seeking a detail-oriented professional to contact student loan borrowers, discuss repayment options, and help keep loans current. This hybrid position requires attendance in the office Monday through Wednesday in Minneapolis, MN, with potential for remote work on other days.

The role involves documenting interactions, staying updated on loan regulations, and contributing to process improvements while delivering compassionate borrower support.

Qualifications

• High School diploma or GED is required.
• 1 year of call center experience preferred.
• 1 year of financial industry experience, including student loans, collections and/or banking.
• Bilingual in Spanish and English preferred.

Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Skills

Call center experience

Financial industry experience

Bilingual Spanish-English

Education

High School diploma or GED

Job description

ECMC Group in Minneapolis is seeking a detail-oriented professional to contact student loan borrowers, discuss repayment options, and help keep loans current. This hybrid position requires attendance in the office Monday through Wednesday in Minneapolis, MN, with potential for remote work on other days.

The role involves documenting interactions, staying updated on loan regulations, and contributing to process improvements while delivering compassionate borrower support.