Student Loan Call Center Representative

basecamp; Minneapolis (MN); Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) plan with company match

Tuition reimbursement

Job summary

ECMC Group in Minneapolis is seeking a Customer Service Representative to support student loan borrowers. Under supervision, you will contact borrowers to discuss repayment options and keep loans current.

This hybrid role requires in-office presence Monday through Wednesday in Minneapolis, MN. Responsibilities include outbound calls, explaining responsibilities and consequences of default, and maintaining precise borrower account records.

Qualifications

• High School diploma or GED.
• 1+ year of office/business, clerical or customer service experience.

Responsibilities

• Place outbound calls to students and counsel on loan options to keep or bring loans current.
• Communicate with borrowers by phone, mail, and/or email about responsibilities and consequences of default.
• Maintain accurate documentation of borrower accounts and updates in the system.

Skills

Bilingual Spanish & English

Customer service

Call center experience

Education

High School diploma or GED

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

This position is classified as hybrid and requires attendance in office, Monday - Wednesday in Minneapolis, MN.

Essential Duties and Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.
• Performs other related duties as assigned.

Required Qualifications

• High School diploma or GED
• 1+ year of office/business, clerical or customer service experience

Preferred Qualifications

• 1 year of call center experience
• 1 year of financial industry experience, including student loans, collections and/or banking
• Bilingual in Spanish and English

The hourly pay for this position is $20.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.