Student Life Operations Lead

High-Point-University; High Point (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

High Point University is seeking a Manager of Student Life Operations to oversee front-desk operations and deliver exceptional service to students, families, faculty, and staff. The role ensures timely resolution of issues, efficient task delegation, and coordination with multiple departments to support student life services.

The successful candidate will supervise full-time and student staff, train and coach teams, and maintain accurate records, schedules, and department communications.

Qualifications

• Bachelor's degree required.
• 2 to 4 years of customer service experience in a professional setting required.
• Knowledge of HPU culture and university environment preferred.
• Strong computer proficiency with Microsoft Suite.
• Knowledge of WordPress, Google Suite, Maxient, StarRez, Datatel/Colleague preferred.
• Supervisory/management experience preferred.
• Familiarity with social media platforms.
• Ability to deliver exceptional customer service to students, families, staff, and faculty.

Responsibilities

• Deliver the HPU experience and front-of-house operations with consistent responses to inquiries via phone, email, social media and walk-ins.
• Provide extraordinary customer service to HPU families and identify timely solutions.
• Act as facility manager for the Office of Student Life suite and Slane Center third floor.
• Coordinate with stakeholders, maintain an up-to-date knowledge base, and share updates with the desk team.
• Maintain awareness of university dates, deadlines, and events.
• Manage front desk staff through training, coaching, scheduling, and task delegation.
• Recruit, hire, and supervise undergraduate and graduate desk staff and student workers.
• Oversee daily task delegation for appointments, messages, travel reimbursements, and supplies.
• Maintain records, update departmental webpages, and manage IT service tickets and room reservations.
• Support administration of departmental initiatives and social media as needed.

Skills

Customer service

Communication

Supervision

Detail-oriented

Training/coaching

Scheduling

Organization

Multitasking

Microsoft Suite

Social media management

Education

Bachelor's Degree

Tools

WordPress

Google Suite

Maxient

StarRez

Datatel/Colleague

Job description

High Point University is seeking a Manager of Student Life Operations to oversee front-desk operations and deliver exceptional service to students, families, faculty, and staff. The role ensures timely resolution of issues, efficient task delegation, and coordination with multiple departments to support student life services.

The successful candidate will supervise full-time and student staff, train and coach teams, and maintain accurate records, schedules, and department communications.