Student IT Technician - Academic & Research Tech Shop

Sam Houston State University; Huntsville (TX); On-site; USD 11,000 - 16,000; Part time

Job summary

Sam Houston State University is seeking a Student Employee for the Academic & Research Technologies - Tech Shop to configure and deploy campus-wide computer hardware and software, and provide Level 2 technical support. The position reports to the Desktop Support Manager and works with full-time technicians.

You must be a SHSU student enrolled in at least 6 credit hours, available 15–28 hours per week, and able to lift up to 50 pounds.

Qualifications

• Be able to work 15-28 hours per week.
• Be a current SHSU student and be enrolled in a minimum of 6 Credit Hours.
• Have a valid Driver’s License.

Responsibilities

• Assist with the configuration and installation of various types of computer systems and peripherals.
• Troubleshoot hardware and software issues reported to us through our ticketing system.
• Maintain accurate record of all work performed on tickets that may be assigned to the Student Technician.
• Maintain active communication via phone and email with the client who placed the work order.
• Assist with team-wide projects such as moving department computer equipment to a different location or helping replace computers in our academic computer labs.
• Other duties as assigned.

Skills

Computer hardware

Windows 11

Communication skills

Driver's License

Job description

Sam Houston State University is seeking a Student Employee for the Academic & Research Technologies - Tech Shop to configure and deploy campus-wide computer hardware and software, and provide Level 2 technical support. The position reports to the Desktop Support Manager and works with full-time technicians.

You must be a SHSU student enrolled in at least 6 credit hours, available 15–28 hours per week, and able to lift up to 50 pounds.