Student IT Service Desk Technician

University of South Florida; Tampa (FL); On-site; USD 18,000 - 23,000; Part time

Job summary

University of South Florida is seeking a Student Temporary (OPS) to provide Level I Service Desk support for hardware, software, and end-user inquiries. You will manage tickets, document interactions, and assist the USF community with IT issues.

Candidates must be USF students with access to class schedules; the role requires at least 18 hours per week with varying shifts. Hiring salary is $15 per hour, not visa sponsored.

Qualifications

• Requires high school diploma or equivalent with one year of general office experience.
• Must be a USF student (enrolled and provide class schedule).
• Preferred: two years of college experience and professional computing exposure.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including: requests, issues, actions taken and final resolution.
• Support system software used by the USF community and affiliates.

Skills

Customer service

Troubleshooting

Adaptability

Communication

Mobile devices (Apple/Android)

Team collaboration

De-escalation

Education

High school diploma or equivalent

Two years of college experience

Job description

University of South Florida is seeking a Student Temporary (OPS) to provide Level I Service Desk support for hardware, software, and end-user inquiries. You will manage tickets, document interactions, and assist the USF community with IT issues.

Candidates must be USF students with access to class schedules; the role requires at least 18 hours per week with varying shifts. Hiring salary is $15 per hour, not visa sponsored.