Service Desk Technician - Evening/Night & Weekend Support

University of South Florida; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The University of South Florida (USF) Information Technology department is seeking a Level I Service Desk specialist in Tampa, FL. The role provides first-line support for hardware, software, and end-user inquiries via phone, chat, email, and in person.

The selected candidate must work a minimum of 18 hours per week, typically Monday–Friday with some evenings, weekends, or nights as needed. A high school diploma is required; visa sponsorship is not offered.

Qualifications

• This position requires a high school diploma or equivalent and one year of general office experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person.
• Create and manage trouble tickets using IT Service Management ticketing system.
• Maintain detailed records of all customer interactions, including: clear descriptions of requests and issues, actions taken, and final resolution.
• Support system software used by the USF community and affiliates.

Skills

Customer service

Technical troubleshooting

Time management

Communication skills

Teamwork

Empathy & de-escalation

Diversity & inclusion

Education

High school diploma or equivalent

Two years of college experience

Job description

The University of South Florida (USF) Information Technology department is seeking a Level I Service Desk specialist in Tampa, FL. The role provides first-line support for hardware, software, and end-user inquiries via phone, chat, email, and in person.

The selected candidate must work a minimum of 18 hours per week, typically Monday–Friday with some evenings, weekends, or nights as needed. A high school diploma is required; visa sponsorship is not offered.