Student IT Help Desk Technician – Frontline Support

University of Nevada, Las Vegas (UNLV); Reno (NV); On-site; USD 17,047 - 24,280; Part time

Job summary

The University of Nevada, Las Vegas (UNLV) is hiring a Help Desk Technician for the Office of Information Technology Support Center. This position involves providing frontline technical support to students, staff, and faculty via phone, chat, and in person.

Responsibilities include troubleshooting technological issues, logging interactions, and researching solutions. Candidates must be enrolled at UNR and demonstrate customer service abilities. Compensation is $15.00 per hour, with a schedule of approximately 15 hours per week.

Qualifications

• Must be enrolled at the University of Nevada, Reno.
• Ability to assist customers with common and uncommon technology-related issues.

Responsibilities

• Assist users with technological troubleshooting over the phone, chat, or in person.
• Log interactions through the ticketing system.
• Research solutions using available resources such as the OIT Knowledge Base.
• Direct and transfer calls as a Campus Operator.

Skills

Customer service

Technical troubleshooting

Communication

Education

Enrollment at the University of Nevada, Reno

Tools

Microsoft Office

Microsoft Windows

Apple macOS/iOS

Job description

The University of Nevada, Las Vegas (UNLV) is hiring a Help Desk Technician for the Office of Information Technology Support Center. This position involves providing frontline technical support to students, staff, and faculty via phone, chat, and in person.

Responsibilities include troubleshooting technological issues, logging interactions, and researching solutions. Candidates must be enrolled at UNR and demonstrate customer service abilities. Compensation is $15.00 per hour, with a schedule of approximately 15 hours per week.