Student- IT Help Desk Associate

Salem-Academy-and-Colleg; Winston-Salem (NC); On-site; USD 16,531 - 22,041; Part time

Job summary

Salem Academy and College seeks an IT Student Help Desk Associate to assist with classroom, office, and learning technologies in a fast-paced campus environment.

You will communicate with faculty, staff, and students via phone, email, ticketing system, chat, and in person, delivering high-quality user support while working within Technology Services. Training will be provided, and you will join a collaborative team on campus.

Qualifications

• Current Salem College student.
• No prior technology experience required; training provided.
• Excellent customer service and communication skills.

Responsibilities

• Assist with classroom, office, and learning technologies.
• Communicate effectively with faculty, staff, and students via phone, email, ticketing system, chat, and in person.
• Work as part of a team within Technology Services.
• Plan, organize, and prioritize work across multiple projects.
• Help develop training materials for faculty, staff, and students.
• Maintain cleanliness and organization of the helpdesk and technology spaces.
• Exercise discretion with confidential information.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Organization

Education

Current Salem College student

Tools

Ticketing system

Email

Calendar apps

Job description

Position Title: IT Student Help Desk AssociateSupervisor: Assistant Director of Instructional Technology and Client ServicesPosition Status: Part-Time Academic Calendar ScheduleClassification: Non-ExemptAbout Salem Academy and CollegeSalem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women's education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation's only liberal arts college exclusively dedicated to developing the next generation of health leaders.Position Summary:The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications. The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.Essential Duties and Responsibilities:Assist with classroom, office, and learning technologiesCommunicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-personWork as part of a team within Technology ServicesPlan, organize, and prioritize work during simultaneous projectsAssist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or studentsHelp keep the helpdesk, Technology Services, and other technology spaces clean and organizedExercise discretion when handling confidential informationCurrent Salem College Student (Note: You do NOT need to be eligible for work study)No formal technology experience is required - we will train you!Excellent customer service and verbal and written communication skills