Student- IT Help Desk Associate

Salem Academy and College; Winston-Salem (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Salem Academy and College is seeking an IT Student Help Desk Associate to support classrooms and learning technologies on campus in Winston-Salem. The role reports to the Assistant Director of Instructional Technology and Client Services and offers a part-time schedule aligned with the academic calendar.

The position emphasizes patient customer service, clear communication with faculty and students, and teamwork within Technology Services.

Qualifications

• Current Salem College student; no prior technology experience required, training provided.
• Excellent customer service and verbal and written communication skills.

Responsibilities

• Assist with classroom, office, and learning technologies.
• Communicate effectively with faculty, staff, and students via phone, email, ticketing system, chat, and in-person.
• Work as part of a team within Technology Services.
• Plan, organize, and prioritize work across simultaneous projects.
• Assist with developing training materials for faculty, staff, and/or students.
• Help keep the helpdesk, Technology Services, and other technology spaces clean and organized.
• Exercise discretion when handling confidential information.

Skills

Customer service

Communication

Education

Current Salem College student

Job description

Job Details

Job Location: Salem Academy and College - Winston Salem, NC 27101

Position Title: IT Student Help Desk Associate

Supervisor: Assistant Director of Instructional Technology and Client Services

Position Status: Part-Time Academic Calendar Schedule

Classification: Non-Exempt

About Salem Academy and College

Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women's education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation's only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Position Summary

The IT Student Help Desk Associate reports directly to the Assistant Director of Instructional Technology and Client Services. This position assists customers with common tools such as computers, projectors, online learning software, email, and calendar applications. The student associate is responsible for providing high quality customer service to users both on and off campus. This position collaborates with other Help Desk and Technology Services staff to resolve customer issues and ensure quality support.

Essential Duties and Responsibilities

• Assist with classroom, office, and learning technologies


• Communicate effectively and professionally with faculty, staff, and other students via phone, email, ticketing system, chat, and in-person


• Work as part of a team within Technology Services


• Plan, organize, and prioritize work during simultaneous projects


• Assist the Assistant Director of Instructional Technology and Client Services with developing training materials for faculty, staff, and/or students


• Help keep the helpdesk, Technology Services, and other technology spaces clean and organized


• Exercise discretion when handling confidential information

Qualifications

• Current Salem College Student (Note: You do NOT need to be eligible for work study)


• No formal technology experience is required - we will train you!


• Excellent customer service and verbal and written communication skills