Student Housing Leasing Specialist

University Partners; Newark (DE); On-site; USD 32,000 - 45,000; Full time

Job summary

University Partners is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service, conducting tours, reviewing applications, and upholding Fair Housing standards.

You will maintain lease files, prepare move-in documentation, coordinate with maintenance, track leads, respond to inquiries promptly, and assist with outreach and social media marketing to maximize occupancy.

Qualifications

• Strong customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to understand and explain lease documents.
• Strong attention to detail and organization.
• Ability to multitask and manage time effectively.
• Ability to maintain confidentiality.
• Ability to work independently and in a team environment.
• Basic math skills including percentages and rent calculations.
• Ability to work weekends and peak leasing season schedules.
• Comfortable using social media platforms and creating posts for marketing, outreach, and community engagement.

Responsibilities

• Provide excellent customer service to residents, prospects, guests, and vendors.
• Lease apartments in alignment with occupancy and revenue goals.
• Follow Fair Housing standards in all interactions.
• Conduct tours and present community features and amenities.
• Support marketing and outreach efforts.
• Review applications including income, credit, and background screening.
• Prepare and maintain lease files and required documentation.
• Verify apartment readiness prior to move-in.
• Support lease renewal and retention efforts.
• Track leads, guest cards, and follow-ups in property management systems.
• Respond to calls, emails, and resident communication professionally and timely.
• Assist with work order entry and maintenance communication.
• Support move-in processes including documentation and system setup.
• Maintain leasing office, model units, and amenity presentation.
• Maintain knowledge of market competitors, pricing, and concessions.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Ensure understanding of required application information, screening process, policies, and procedures.

Job description

University Partners is seeking a Leasing Consultant to support leasing, marketing, and resident relations by delivering excellent customer service, conducting tours, reviewing applications, and upholding Fair Housing standards.

You will maintain lease files, prepare move-in documentation, coordinate with maintenance, track leads, respond to inquiries promptly, and assist with outreach and social media marketing to maximize occupancy.