Student Health CMA - Clinical Support & Access

Duke PA; Durham (NC); On-site; USD 57,308,000 - 72,737,000; Full time

Benefits offered by this job

Medical and dental benefits

Retirement benefits

Professional development opportunities

Job summary

Duke University is seeking a Medical Assistant to support patient access and experience in a busy student health setting. The role involves check-in/check-out, insurance verification, appointments, and coordination with clinical teams to ensure efficient patient flow.

Required is a high school diploma or GED and MA certification/registration. Prefer MA program graduates and Epic system experience to deliver high-quality care and accurate documentation.

Qualifications

• High school diploma or GED required.
• Certification or registration as a Medical Assistant (AAMA, AMT, NHA-CCMA, NCMA, or ARMA) required.
• Preferred: graduate from a CAAHEP/ABHES-accredited MA program.

Responsibilities

• Welcome students and manage check-in/check-out using EMR systems.
• Verify insurance coverage, eligibility, and collect payments as needed.
• Schedule appointments for new and returning student patients.
• Assist with prior authorizations and referral coordination.
• Collaborate with clinical teams to ensure smooth patient flow and efficient operations.
• Take medical histories and record vital signs; prepare patients for exams.

Skills

Patient interaction

Communication skills

Team collaboration

Multitasking

Attention to detail

Education

High school diploma or GED

Medical Assistant certification/registration

Tools

Epic or similar medical systems

Job description

Duke University is seeking a Medical Assistant to support patient access and experience in a busy student health setting. The role involves check-in/check-out, insurance verification, appointments, and coordination with clinical teams to ensure efficient patient flow.

Required is a high school diploma or GED and MA certification/registration. Prefer MA program graduates and Epic system experience to deliver high-quality care and accurate documentation.