Certified Medical Assistant

Duke PA; Durham (NC); On-site; USD 57,308,000 - 72,737,000; Full time

Benefits offered by this job

Medical and dental benefits

Retirement benefits

Professional development opportunities

Job summary

Duke University is seeking a Medical Assistant to support patient access and experience in a busy student health setting. The role involves check-in/check-out, insurance verification, appointments, and coordination with clinical teams to ensure efficient patient flow.

Required is a high school diploma or GED and MA certification/registration. Prefer MA program graduates and Epic system experience to deliver high-quality care and accurate documentation.

Qualifications

• High school diploma or GED required.
• Certification or registration as a Medical Assistant (AAMA, AMT, NHA-CCMA, NCMA, or ARMA) required.
• Preferred: graduate from a CAAHEP/ABHES-accredited MA program.

Responsibilities

• Welcome students and manage check-in/check-out using EMR systems.
• Verify insurance coverage, eligibility, and collect payments as needed.
• Schedule appointments for new and returning student patients.
• Assist with prior authorizations and referral coordination.
• Collaborate with clinical teams to ensure smooth patient flow and efficient operations.
• Take medical histories and record vital signs; prepare patients for exams.

Skills

Patient interaction

Communication skills

Team collaboration

Multitasking

Attention to detail

Education

High school diploma or GED

Medical Assistant certification/registration

Tools

Epic or similar medical systems

Job description

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Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

What You’ll Do:

Support Patient Access & Experience (Registration & Coordination)

• Welcome students and manage check-in and check-out processes using electronic medical records (EMR) systems
• Verify insurance coverage, confirm eligibility, and collect payments when needed
• Schedule appointments for new and returning student patients
• Assist with prior authorizations and referral coordination
• Partner with clinical teams to ensure smooth patient flow and efficient operations

Deliver High-Quality Clinical Support

• Take medical histories and record vital signs
• Prepare patients for exams and explain procedures clearly and compassionately
• Assist providers during examinations and treatments
• Collect and process laboratory specimens; perform basic lab testing
• Administer medications and support prescription processes as directed
• Perform clinical tasks such as phlebotomy, EKGs, dressing changes, and suture/staple removal
• Prepare patients for diagnostic testing including X-rays and other procedures
• Maintain sterile environments and properly handle medical instruments and supplies
• Educate students on care plans and support their understanding of treatment instructions
• Provide general information about Student Health services and direct patients appropriately
• Collaborate with clinics and ancillary services to support continuity of care

Contribute to Team Success

• Assist with additional duties to support clinic operations and patient care excellence

Choose Duke.

At Duke, you’ll join a mission-driven organization committed to excellence in education, research, and patient care. You’ll benefit from:

• A collaborative, inclusive workplace where your contributions matter
• Opportunities for professional development and career growth
• The chance to make a meaningful impact on student health and wellness
• A supportive team environment that values respect, empathy, and innovation

What You Bring:

Required Qualifications

• High school diploma or GED
• Certification or registration as a Medical Assistant (AAMA, AMT, NHA-CCMA, NCMA, or ARMA)

Preferred Qualifications

• Graduation from a Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES).
• Experience in a healthcare or ambulatory care setting
• Experience in college health or student health environments
• AAMA certification preferred
• Strong patient interaction and communication skills
• Team collaboration and cultural sensitivity
• Ability to multitask with attention to detail
• Proficiency in Epic or similar medical systems
• Clinical competencies including vital signs, phlebotomy, EKGs, and basic lab procedures
• Knowledge of healthcare regulations and clinical protocols

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $20.00 to USD $25.39. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas- an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.