Student-Focused Financial Aid Advisor

Capital University; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement

Family education benefits

Short-term and long-term disability

Life insurance

Free parking

Job summary

Capital University in Columbus, Ohio seeks a Financial Aid Counselor to provide personalized guidance to students and families, evaluate aid eligibility, and package awards under federal, state, and institutional guidelines.

This role requires strong interpersonal and communication skills, meticulous data handling, and the ability to respond to inquiries, complete verifications, and maintain confidential student records.

Qualifications

• Bachelor's degree or related experience/training.
• Knowledge of federal and state financial aid programs.
• Strong interpersonal and communication skills.
• Ability to explain complex financial aid concepts clearly.
• Attention to detail and ability to manage multiple tasks.
• Excellent customer service orientation and commitment to helping students.
• Proficiency in computer applications and data entry.
• Positive work ethic and ability to work independently and in a team.

Responsibilities

• Provide excellent customer service to students, parents, and colleagues.
• Provide one-on-one financial aid counseling to students and families.
• Evaluate and verify financial aid documents, including income tax returns and verification worksheets.
• Determine eligibility for federal, state, and institutional aid programs.
• Package financial aid awards for eligible students based on guidelines and funding.
• Complete verification and process professional judgment requests.
• Process withdrawals and R2T4 calculations.
• Maintain accurate and confidential student financial aid records.
• Enter financial aid data into the student information system.
• Respond to inquiries via phone, email, and in-person visits promptly and professionally.
• Generate reports and analyze data to assist in decision-making.
• Stay informed about changes in financial aid regulations and policies.
• Ensure compliance with rules and regulations.
• Conduct financial aid workshops and presentations.
• Serve as a resource for students, parents, and school counselors on financial aid matters.
• Assist with development and distribution of financial aid materials.

Skills

Bachelor's degree

Interpersonal skills

Communication skills

Attention to detail

Data entry

Customer service

Teamwork

Education

Bachelor's degree

Knowledge of federal and state financial aid programs

Tools

Student Information System

Job description

Capital University in Columbus, Ohio seeks a Financial Aid Counselor to provide personalized guidance to students and families, evaluate aid eligibility, and package awards under federal, state, and institutional guidelines.

This role requires strong interpersonal and communication skills, meticulous data handling, and the ability to respond to inquiries, complete verifications, and maintain confidential student records.