Student Financial Services Supervisor

ROBERT MORRIS UNIVERSITY; Moon (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Robert Morris University in Virginia seeks a candidate for overseeing student financial services functions and military education programs. Responsibilities include managing delinquent receivables, implementing payment plans, and ensuring compliance with collections regulations.

The ideal candidate must have a Bachelor's degree and 2-3 years of relevant experience. Strong organizational skills are essential, and commitment to diversity in hiring practices is emphasized.

Qualifications

• 2-3 years of experience in student financial services at a higher education institution.
• Strong organizational skills.

Responsibilities

• Maintain compliance with federal and state regulations for collection activities.
• Administer the Student Financial Services programs and payment plans.
• Coordinate with third-party billing agencies.

Skills

Organizational skills

Education

Bachelor's degree

Job description

Overview

This position is general oversight of student financial services functions, including monitoring delinquent receivables placed with the billing servicer and various collection agencies, oversight of payment plans, answering questions, both in person and as a part of the phone queue, related to the student’s account. In addition, the position will oversee the military education programs, with oversight of the other discount/exemption programs and third party billing.

Responsibilities

• Administration of Student and Delinquent Receivables: Maintain an understanding of all federal and state regulations for collection activities. Place delinquent accounts with third party billing servicer for external collections. Review student account documentation for placement with third party collection agency. Monitor collection activity while at third party collection agency. Respond to all disputes and inquiries, including credit bureau disputes. Reconciliation of student and delinquent receivables accounts and calculation and monitoring of the associated allowances. Monitoring and fiscal year end evaluation of all third party collection agencies. Payment of invoices to collection agencies.
• Oversee the Student Financial Services administrator who is responsible for the administration of the discount/exemption programs, third party invoicing and miscellaneous scholarships.
• Responsible for the administration and reconciliation of military education programs, including Chapter 33, Yellow Ribbon, Chapter 31, PA National Guard, ROTC and Airforce TA.
• Respond to emails from the Financial Services general email account.
• Coordinate the Financial Appeals Board.
• Implement various payment plans. Payment processing/Account adjustments/Maintain special codes holds.
• Understanding of collection and privacy regulatory requirements.
• Perform related work and other duties as assigned.

Minimum Qualifications

• Bachelor's degree required.
• Preferred candidate would have at least 2-3 years of experience in the area of student financial services at a higher education institution.
• Strong organizational skills.

Exemption Status

Exempt

Required Credit Check

Yes

Commitment to Diversity

RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Reasonable Accommodation Notice

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