Student Financial Services Specialist

University of North Florid; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

University of North Florida seeks a Student Financial Services Specialist to assist in designing and implementing SFS processes. Responsibilities include reconciling accounts receivable, processing payments, and maintaining excellent customer service to students and families.

The role involves posting waivers, managing payment plans, cash handling, and coordination with multiple departments. A background check and adherence to university policies are required.

Qualifications

• Bachelor's degree or high school diploma with 4+ years of relevant experience.
• Background check may be required; credit check per university policy.
• Responsible Employee designation under Title IX requires prompt reporting of misconduct.

Responsibilities

• Monitor and reconcile accounts receivables and post all charges to student accounts.
• Process and reconcile payments (cash, checks, EFT) and payment plans.
• Answer phones and emails; provide customer service to students, parents, and campus community.
• Post and reconcile waivers, refunds, and various auxiliary charges (e.g., bookstore).
• Assist with cash handling, cashiering tasks, and departmental processes.

Skills

Customer service

Accounts receivable

Cashiering

Financial reconciliation

Education

Bachelor's degree

High school diploma

Job description

DepartmentController, Student Financial ServicesCompensation$20.81 HourlyGeneral Description / Primary PurposeThe Student Financial Services Specialist, under the direction of a Student Financial Services (SFS) Manager/Director or above, assists in the design, development and implementation of departmental processes and/or programs. Monitor and reconcile accounts receivables, reconcile FPP (3rd party) in compliance with agency and University guidelines; process and reconcile all payment types that come into the University, provide exceptional customer service to students, parents, and campus community; represent SFS/Controller’s office at campus events (orientations, financial literacy events, etc.).Job Function:Posting, monitoring, and reporting waivers (BOG and UBOT) as well as assisting other departments with processing and posting waivers. This position will ensure compliance with waivers posted.Process all operational tasks within the SFS unit including but not limited to (stop payments, checks returned, cashiering, scanning, etc.).Post and reconcile payment plans.Work with the Treasury on abandoned property.Process payments submitted via mail and EFT that come into the University.Record Cash Sale.Posting all auxiliary (such as study abroad, ELP, EPI, childcare, TLO, etc.) and coordinating with the various departments who provide the documentation for the charges and posting all other non-tuition charges to student accounts (such as Bookstore, etc.).Reconcile and prepare Cash package for General Accounting processing.Answer phones calls and return emails dealing with SFS concerns, customer service.Receive check /money order payments from students throughout the day.Analyze and reconcile student accounts.Marginal Functions:Pick-up for departmental cash drop-off (from main campus) Wednesday and Friday.Prepare Brinks log.Train new employees on cashiering system.Understand all other positions within SFS and be able to provide information to students, parents, and campus community, knowledge of office, university, state & federal regulations.During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.Supervision Received:Some instruction and direction are needed. The incumbent performs routine assignments independently and only unusual problems which may require exceptions to procedures are referred to the supervisor.Required QualificationsBachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.Statement(s) of UnderstandingThis position requires a background check. In conjunction with the University's policy, this position may also require a credit check.The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX CoordinatorEqual OpportunityThe University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.CarnegieUNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.