Student Financial Services Operations Clerk VI

Berkshirejobs; North Adams (MA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Waivers & Discounts

Paid Time Off

Job summary

Massachusetts College of Liberal Arts in North Adams seeks an SFS Operations Clerk to provide high-volume administrative support under the Assistant Director and Executive Director of Student Financial Services.

You will manage state grants and scholarships, administer AwardSpring, assist students at the front desk, and support work-study staff while ensuring accurate billing, enrollment changes, and timely communications.

Qualifications

• Associate's degree preferred and 3+ years of relevant administrative or customer service experience in higher education.
• Experience with student financial services, scholarships, and financial aid processes is a plus.
• Working knowledge of Banner, EDConnect, state portals, and Microsoft Office Suite is expected.

Responsibilities

• Assist with state grant and scholarship file management (OSFA, VSAC) in Banner and portals.
• Administer AwardSpring scholarship management system and donor-funded programs.
• Advise students and families on financial aid applications, billing schedules, and funding options.
• Process award cancellations and assist with consortium agreements.
• Oversee work-study student scheduling and daily workflow in the SFS office.

Skills

Customer service

Communication

Attention to detail

Team supervision

Education

Associate's degree preferred

3+ years admin or customer service in higher ed

Tools

Ellucian Banner

EDConnect

OSFA/VSAC portals

Microsoft Office

Job description

Location: North Adams, MA Category: Administrative Job Type: Full-time

Job Description:

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:

Operating under the direct supervision of the Assistant Director and general strategic oversight and direction of the Executive Director of Student Financial Services, the SFS Operations Clerk handles high-volume administrative support, routine file exchanges, C-code/verification processing, state grant/scholarship files, and frontline customer service for students and families.

SUPERVISION RECEIVED:

Direct supervision from the Assistant Director of Student Financial Services with executive oversight by the Executive Director of Student Financial Services.

SUPERVISION EXERCISED:

Supervision of work-study student(s) as assigned.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITES:

State Grants & Third-Party Sponsorships: Assist with the management and disbursement of state grant and scholarship files (OSFA, VSAC, out-of-state agencies) in Banner and state portals. Process third-party sponsorships, outside scholarships, and complete verification forms for social service agencies.

Scholarship Administration & Systems Leadership: Serve as the primary administrator for the AwardSpring scholarship management system and manage the administration of institutional and donor-funded scholarship programs, including award processing, eligibility review, coordination with scholarship committees, annual scholarship renewals, and reconciliation of scholarship funds.

Frontline Student & Family Counseling: Serve as a preliminary point of contact for financial aid and student account inquiries received by phone, email, and front desk walk-ins, in coordination with the Clerk V in Student Financial Services. Counsel students and parents on financial aid application processes, billing schedules, and available funding options.

Transactional & Administrative Support: Process award cancellations due to enrollment status changes; assist with preparation of consortium agreements. Maintain office supply inventory, form updates, routine mailings, and general file maintenance.

Supervision Support: Assist with hiring, scheduling, and daily workflow oversight of student work-study employees in the SFS office. Assist the Assistant Director and Executive Director with non-director level duties as assigned.

QUALIFICATIONS:

Education & Experience: Associate's degree preferred. 3+ years of administrative or customer service experience in a higher education financial aid or student financial services environment; experience administering scholarships.

Technical Skills: Working knowledge of Student Information Systems (Ellucian Banner preferred), EDConnect, state portals (OSFA/VSAC), and Microsoft Office Suite (Word, Excel, Outlook).

Core Competencies: Strong organizational skills and detail-oriented processing; ability to communicate financial information clearly and empathetically to students and parents; strong customer service skills.

Additional Information:

This is a full-time, permanent, benefited position within the AFSCME bargaining union. Salary for this position is $2,268.91 bi-weekly.

Employee Benefits:

• Health Insurance: MCLA offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.


• Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.


• Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.


• Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.

Until further notice, in response to the Presidentialproclamation, issued on September 19, 2025, imposing a significant fee on the entry of individuals with new H-1Bvisas, this position is not eligible forvisasponsorship.

Massachusetts College of Liberal Arts complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the application process, please email Brenda Stokes, Executive Director of Human Resources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class. Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and other non-discrimination policies may be directed to MCLA's Interim Title IX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Lucas Morrill
Interim Title IX and EO Coordinator
375 Church Street, North Adams, MA 01247
Telephone: [phone]
[e-mail]

U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: [phone]; FAX: [phone]; TDD [phone]
[e-mail]