Student Financial Services Operations Clerk VI

Massachusetts College of Liberal Arts; Clarksburg (MA); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Waivers & Discounts

Paid Time Off

Job summary

Massachusetts College of Liberal Arts is seeking a dedicated SFS Operations Clerk to provide high-volume administrative support in Student Financial Services, including state grants, scholarships, and frontline counseling for students and families.

Qualifications

• Associate's degree preferred.
• 3+ years of administrative or customer service experience in a higher-education financial aid or student financial services environment; experience administering scholarships.
• Working knowledge of Student Information Systems (Ellucian Banner preferred), EDConnect, state portals (OSFA/VSAC), and Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and detail-oriented processing; able to communicate financial information clearly and empathetically to students and parents; strong customer service skills.

Responsibilities

• State Grants & Third-Party Sponsorships: manage and disburse state grant and scholarship files in Banner and state portals; process third-party sponsorships and complete verification forms.
• Scholarship Administration & Systems Leadership: administer AwardSpring scholarship system and donor-funded programs, including award processing and renewals.
• Frontline Student & Family Counseling: serve as initial contact for financial aid inquiries by phone, email, and walk-ins; counsel students and parents on aid applications and funding options.
• Transactional & Administrative Support: process award cancellations due to enrollment changes; assist with consortium agreements; manage office supplies and forms.
• Supervision Support: assist with hiring, scheduling, and daily workflow of work-study students; support the Assistant/Executive Directors.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Education

Associate degree preferred

Tools

Ellucian Banner

EDConnect

OSFA/VSAC portals

Microsoft Office Suite

Job description

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all, and focused on each of our students.Classes are taught by educators who care deeply about teaching, andabout seeing their students thrive on every level of their lives.In every way possible, the experience at MCLA is designed toelevate our students as individuals, leaders, and communicators,fully empowered to make their impressions on the world. In additionto our 132-year commitment to public education, we have fortifiedour dedication to equitable academic excellence. MCLA has appearedon U.S. News & World Report's list of Top Ten Public Collegesfor 11 consecutive years, earning the No. 6 spot on the list of TopPublic Liberal Arts Schools in the nation for 2026. The College'sfocus on affordable education and economic prosperity is reflectedin additional 2026 U.S. News rankings: No. 6 for Top Performer onSocial Mobility for liberal arts colleges in the state and No. 4for Top Performer on Social Mobility for public liberal artscolleges in the country. These rankings measure how well schoolsgraduate students who receive Federal Pell Grants. Learn more at www.mcla.edu

Job Description:

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES:

Operatingunder the direct supervision of the Assistant Director and generalstrategic oversight and direction of the Executive Director ofStudent Financial Services, the SFS Operations Clerk handleshigh-volume administrative support, routine file exchanges,C-code/verification processing, state grant/scholarship files, andfrontline customer service for students and families.

SUPERVISION RECEIVED:

Direct supervision from the AssistantDirector of Student Financial Services with executive oversight bythe Executive Director of Student Financial Services

SUPERVISION EXERCISED:

Supervision of work-study student(s)as assigned.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITES:

State Grants & Third-Party Sponsorships

Assist with the management and disbursement of state grant and scholarship files(OSFA, VSAC, out-of-state agencies) in Banner and state portals.Process third-party sponsorships, outside scholarships, andcomplete verification forms for social service agencies.

Scholarship Administration & Systems Leadership

Serveas the primary administrator for the AwardSpring scholarshipmanagement system and manage the administration of institutionaland donor-funded scholarship programs, including award processing,eligibility review, coordination with scholarship committees,annual scholarship renewals, and reconciliation of scholarshipfunds.

Frontline Student & Family Counseling

Serve as a preliminary point of contact for financial aid and student accountinquiries received by phone, email, and front desk walk-in, in coordination with the Clerk V in Student Financial Services.Counsel students and parents on financial aid applicationprocesses, billing schedules, and available funding options.

Transactional & Administrative Support

Process awardcancellations due to enrollment status changes; assist withpreparation of consortium agreements. Maintain office supplyinventory, form updates, routine mailings, and general filemaintenance.

Supervision Support

Assist with hiring, scheduling, and daily workflow oversight of student work-study employees in the SFSoffice. Assist the Assistant Director and Executive Director with non-director level duties as assigned.

Requirements:

QUALIFICATIONS:

Education & Experience

Associate's degree preferred. 3+years of administrative or customer service experience in a highereducation financial aid or student financial services environment;experience administering scholarships.

Technical Skills

Working knowledge of Student InformationSystems (Ellucian Banner preferred), EDConnect, state portals(OSFA/VSAC), and Microsoft Office Suite (Word, Excel,Outlook).

Core Competencies

Strong organizational skills and detail-oriented processing; ability to communicate financialinformation clearly and empathetically to students and parents;strong customer service skills.

Additional Information

This is a full-time, permanent, benefited position within the AFSCME bargaining union. Salary for this position is $2,268.91bi-weekly.

Employee Benefits

• Health Insurance: MCLA offers a variety of HMO, POS, and PPO-typehealth insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire.Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
• Retirement: The MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-yearvesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5%employer matching contribution.
• Tuition Waivers & Discounts: eligible employees, includingspouses and dependent children, receive reduced tuition at MA statecolleges, community colleges, and universities.
• Paid Time Off: employees receive 12 paid holidays and generousvacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation,issued on September 19, 2025, imposing a significant fee on theentry of individuals with new H-1B visas, this position is not eligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americanswith Disabilities Act (ADA) to provide reasonable accommodations to qualified applicants and employees with disabilities. Should you need to request a reasonable accommodation for the applicationprocess, please email Brenda Stokes, Executive Director of HumanResources.

Massachusetts College of Liberal Arts is deeply committed to fostering a community of excellence, equity, diversity, and inclusion. We provide equal access to educational, co-curricular and employment opportunities for all applicants, students, and employees regardless of race, color, religion, national origin, age, disability, gender, sexual orientation, gender identity, gender expression, genetic information, marital or parental status, veteran status, or membership in any other legally protected class.Massachusetts College of Liberal Arts does not discriminate on thebasis of sex in any educational program or activity that they operate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and othernon-discrimination policies may be directed to MCLA's Interim TitleIX and Equal Opportunity Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Lucas Morrill
Interim Title IX and EO Coordinator
375 Church Street, North Adams, MA 01247
Telephone: [phone]
[e-mail]

U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: [phone]; FAX: [phone]; TDD [phone]
[e-mail]