Student Financial Services Lead — AI-Enhanced Aid & Billing

Barnard; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

Barnard is seeking a Student Financial Services Specialist to support students and families with tuition billing and financial aid matters. The role involves providing accurate information, advising on financial deadlines, and implementing service innovations such as AI solutions.

This position requires a Bachelor's degree and 2-3 years’ experience in financial services. The role offers a hybrid work arrangement and a salary range of $70,000 to $75,000 annually.

Qualifications

• 2-3 years' experience in student accounts, financial aid, or related higher education finance role.
• Ability to work with complex financial systems and reconcile data accurately.
• Commitment to continuous improvement and student-centered service.

Responsibilities

• Provide seamless guidance to students and families across financial aid and billing.
• Advise students on financial deadlines and aid options.
• Assist in financial literacy outreach and education programs.
• Monitor the appeal process and review student appeals.
• Collaborate on recruitment and financial wellness initiatives.

Skills

Customer service skills

Communication

Interpersonal skills

Financial aid regulations knowledge

Data reconciliation

Organizational skills

Problem-solving skills

Analytical skills

Professionalism

Discretion

Education

Bachelor's degree

Tools

PowerFAIDS

Technolutions Slate

Workday

Job description

Barnard is seeking a Student Financial Services Specialist to support students and families with tuition billing and financial aid matters. The role involves providing accurate information, advising on financial deadlines, and implementing service innovations such as AI solutions.

This position requires a Bachelor's degree and 2-3 years’ experience in financial services. The role offers a hybrid work arrangement and a salary range of $70,000 to $75,000 annually.