Student Financial Services Counselor

Wentworth Institute of Technology; United States; On-site; USD 53,000 - 64,000; Full time

Job summary

Wentworth Institute of Technology in Boston, MA seeks a Student Financial Services Counselor to support recruitment, advising, retention, and financial operations for students and families.

The role requires proficiency in aid eligibility guidance, SAP, loan options, and institutional payment plans, with interaction across multiple departments and programs.

Qualifications

• 1–3+ years of experience in student accounts, financial aid, or related financial services in higher education.
• Strong knowledge of federal and state financial aid regulations, as well as student accounts policies.
• Experience with student information systems (Banner, Flywire, Campus Logic, Slate, Workday) and financial aid/loan portals.

Responsibilities

• Support the administration, processing, and assessment of multiple financial aid vehicles including federal, state, and institutionally sponsored aid programs for assigned student caseload.
• Provide financial assistance and payment counseling to current and prospective students/families.
• Address questions regarding all dimensions of aid eligibility, professional judgement parameters, aid renewals, appeals, federal/private loans, external scholarships, student employment and alternative payment options.
• Ensure compliance with institutional, federal and state financial aid regulations, including Title IV policies and procedures.
• Participate in internal and external audit process.
• Advise and monitor payment plans, coordinate with students on outstanding balances.
• Assist in the development, implementation and execution of policies for collections, account holds, and financial appeals.
• Oversee student billing, tuition payments, refunds, and account reconciliations.
• Participate in current and prospective student programing.
• Represent and promote the full scope of student financial services at virtual and in-person events.

Skills

Communication

Problem solving

Customer service

Education

Bachelor's degree

Master's preferred

Tools

Banner

Flywire

Campus Logic

Slate

Workday

Job description

Job Description Job Description: The Student Financial Services Counselor plays a critical role in supporting the recruitment, advising, retention, and financial operations of the institution. These contributions are achieved by providing comprehensive financial aid and student accounts service to students and families. Professionals occupying this position are expected to be proficient in the best practices associated with the administration, reporting, and compliance parameters required by state, federal, and institutional financial assistance organizations. Acting as a comprehensive resource to current and prospective graduate, undergraduate, and professional development students, Student Financial Services Counselor act as the primary service provider for all financial aid and student account counseling. The professional scope for this position includes the capacity to provide guidance on aid eligibility, satisfactory academic progress, student lending/repayment options, institutional payment plans, aid related tax exposure, student employment and health insurance compliance.

Key Responsibilities

• Support the administration, processing, and assessment of multiple financial aid vehicles including federal, state, and institutionally sponsored aid programs for assigned student caseload.
• Provide financial assistance and payment counseling to current and prospective students/ families.
• Address questions regarding all dimensions of aid eligibility, professional judgement parameters, aid renewals, appeals, federal/private loans, external scholarships, student employment and alternative payment options.
• Ensure compliance with institutional, federal and state financial aid regulations, including Title IV policies and procedures.
• Participate in internal and external audit process.
• Advise and monitor payment plans, coordinate with students on outstanding balances.
• Assist in the development, implementation and execution of policies for collections, account holds, and financial appeals.
• Oversee student billing, tuition payments, refunds, and account reconciliations.
• Participate in current and prospective student programing.
• Represent and promote the full scope of student financial services at virtual and in-person events. Programs include financial wellness days, FAFSA completion events, webinars, advising fairs, and open house experiences.
• Assume operational leadership roles over designated projects and functions. These focus areas are determined by the Associate Vice President for Student Financial Services and may include audit prep, compliance, payment plans, collections, third party payments, outside scholarships, state affiliations, federal compliance, veteran benefits, and graduate programs.

Qualifications

• Bachelor’s degree in accounting, finance, business administration, higher education administration, or a related field (Master’s preferred).
• 1-3+ years of experience in student accounts, financial aid, or related financial services in higher education.
• Strong knowledge of federal and state financial aid regulations, as well as student accounts policies.
• Commitment to participate and engage in ongoing professional development including attendance and presentation opportunities available within state, regional and national professional organizations.
• Experience with student information systems (e.g., Banner, Flywire, Campus Logic, Slate, Workday) and financial aid/loan portals.
• Excellent, detail-oriented communication, problem-solving, and customer service skills.
• Ability to work collaboratively across departments and handle sensitive financial matters with discretion.

Position Details

The job grade for this position is Grade 4. The expected salary for this position is between $53,000.00 to $64,000 which reflects what we reasonably expect to pay for this role. At this time, the university is unable to sponsor applicants for H-1B visas.

Compensation and Benefits

Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, foster trust, and ensures a positive workplace for all employees. Please visit here to see the comprehensive benefits package offered to support the best experience for our employees. https://wit.edu/careers/work-wentworth

Inclusive Excellence at Wentworth

Inclusive Excellence at Wentworth Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth. To find out more about the Wentworth’s commitment to Inclusive Excellence, please visit the website https://wit.edu/about/inclusive-excellence.

All applicants have the right to accessibility support and accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells, at [e-mail].

E-Verify for Employment Eligibility Verification (Form I-9)

Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.

Wentworth Institute of Technology is a private university located in the Fenway neighborhood of Boston, Massachusetts. Through a uniquely effective, hands-on experiential learning approach, Wentworth prepares graduates who are future-focused and career-ready. We are a collaborative, mission-driven community of educators and professionals committed to excellence in ourselves and in the students we teach and support.

As an equal opportunity employer, we are committed to continuing to develop a richly diverse faculty, staff, and student body.

For general information on working at Wentworth and Benefits click here.

Inclusive Excellence is one of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is Inclusive Excellence at Wentworth.