Student Financial Services Coordinator, Financial Aid

Kansas City University; Joplin (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Kansas City University is seeking a Student Financial Services Coordinator, Financial Aid to provide accurate information on financial aid, assist students and families, and support financial literacy initiatives on campus.

The role includes advising on FAFSA, billing, and payments, and ensuring up-to-date department web content, with collaboration across campus partner offices.

Qualifications

• Bachelor's degree required.
• 1–2 years' experience in higher education or a financial aid office preferred.
• Knowledge and understanding of Federal Student Aid programs.

Responsibilities

• Respond to external agencies requesting student information by reviewing student files and verifying eligibility.
• Manage Financial Literacy/Default Prevention program.
• Maintain the Policy and Procedure library for the financial aid office.
• Explain Title IV, state and institutional regulations to students and families.
• Answer questions from students and authorized parties about financial aid programs and costs.
• Participate in trainings and committees to stay current on Title IV rules.
• Represent the department and the University in line with Core Values.
• Maintain financial literacy web page and host literacy events on campus.
• Present to incoming/continuing students about the financial aid process.
• Advise and counsel as primary contact for students and families.

Skills

Communication skills

Initiative

Customer service

Education

Bachelor's degree

Tools

Workday Student

Department of Education software

Microsoft Office

Job description

Student Financial Services Coordinator, Financial Aid

R-0002823
Joplin Campus

Job Type

Staff

Job Description

The Student Financial Services Coordinator, Financial Aid ensure timely, accurate, and appropriate dissemination of financial aid information regarding processes to students and prospective students. Provides accurate and timely information to external parties regarding student eligibility. Coordinates activities related to a financial literacy program, and monitors department's web content.

Essential Duties and Responsibilities

• Responds to external agencies requesting student information byreviewing student files, validating data, completing forms andverifying student's financial aid eligibility
• Manages and implements Financial Literacy/Default Preventionprogram
• Manages Policy and Procedure library for financial aidoffice
• Responds to students and families in a responsive and friendlymanner about methods on how to pay for their education andfinancial aid eligibility. Must have the ability to explain TitleIV, state and institutional regulations
• Answers questions, inquiries or requests from students andother authorized parties in writing, in person or over the phoneregarding financial aid programs and eligibility applicationprocedures and costs
• Participation in training seminars, conferences, committeemeetings in order to maintain current on all Title IV financial aidrules and regulations
• Represent department and the University favorably and inaccordance with established Core Values and expectations
• Maintain financial literacy web page
• Host financial literacy events on campus
• Present to incoming and continuing students on the financialaid process
• Maintains policies and procedures and monitors the department'sweb content and updates as necessary
• Perform other duties as assigned or directed to meet the goalsand objectives of the organization
• Advising and Counseling: Serve as primary point of contact forstudents, families, and campus partners, providing accurate andtimely information related to student financial services, includingfinancial aid and student accounts, this can include accountinquiries related to FAFSA, Private loan selection, billing andpayments.
• Customer Service & Student Engagement: Strong ability toprovide compassionate, solution-focused customer service, assistingstudents and families with financial aid, billing concerns, andpayment options. Proficient in crisis management and interventiontechniques to support students in financial, academic, or personaldistress.

Qualifications

• Bachelor's degree required
• One to two years' experience in higher education or a financialaid office preferred
• Knowledge and understanding of Federal Student Aid programsessential
• Working knowledge of Department of Education software
• Workday Student experience a plus
• Required initiative and the ability to work effectively underminimal supervision
• Excellent verbal and written communication skills
• High level of proficiency with Microsoft Officeapplications

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

KCU is committed to providing a safe campus for students, faculty, and staff. Our annual campus securityreport lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.

Thank you for your interest in a career at KCU!

About Kansas City University

Founded in 1916, Kansas City University (KCU) is a fully accredited, private not-for-private health sciences university with Colleges of Osteopathic Medicine, Biosciences and Dental Medicine, and campuses in Kansas City and Joplin, Mo. The College of Osteopathic Medicine is the fourth-largest medical school in the U.S. and the leading producer of physicians in Missouri. It ranks #1 for producing physicians who practice in primary care, ruralareas and underserved regions in the state. KCU's Center for Population Health and Equity addresses the variables that affect a population's health and contribute to health disparities, while better preparing students for professional practice. KCU offers doctoral degrees in osteopathic medicine, dental medicine and clinical psychology and a master's degree in biomedical sciences. Dual degree offerings include master's degrees in business administration in health care leadership, public health, and bioethics. A new Master of Health Sciences - Anesthesiologist Assistant program is scheduled to launch in January 2026.