Student Financial Aid Success Navigator

Wiley University; Marshall (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Wiley University seeks a Financial Aid Success Coach to guide students and families from aid application through graduation, building personalized plans with grants, work, loans, and repayment options. The role emphasizes compliance, clear financial explanations, and timely outreach before deadlines.

The candidate should demonstrate strong numerical skills, data-entry proficiency, and comfort with FAFSA processes and student billing interactions. Preference for bilingual candidates.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• One year of experience in financial aid, admissions, or related student services.
• Strong numerical, data-entry, and Microsoft Office skills.
• Ability to explain aid offers and complex financial information clearly.
• Preferred experience with PowerFAIDS, Jenzabar, or similar systems.

Responsibilities

• Manages an assigned caseload from aid application through graduation.
• Explains aid offers, costs, balances, and options to students and families.
• Builds individual financial plans covering grants, loans, work, and repayment.
• Leads FAFSA completion sessions and financial literacy education.
• Ensures compliance with regulations and maintains confidential files.

Skills

Numerical accuracy

Data entry

Microsoft Office

Clear communication

Coaching and guidance

Education

Bachelor's degree

Tools

PowerFAIDS

Jenzabar

Job description

Wiley University seeks a Financial Aid Success Coach to guide students and families from aid application through graduation, building personalized plans with grants, work, loans, and repayment options. The role emphasizes compliance, clear financial explanations, and timely outreach before deadlines.

The candidate should demonstrate strong numerical skills, data-entry proficiency, and comfort with FAFSA processes and student billing interactions. Preference for bilingual candidates.