Student Financial Aid Navigator

Herzing University; Irving (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Paid time off

Retirement plan

Job summary

Herzing University in Irving is seeking an Associate Financial Aid Advisor to guide students through the FAFSA process, review eligibility, and help craft financial aid packages. This role supports students directly or assists in processing and awarding funds, with onboarding through our training program and room forCareer growth.

The position requires strong customer service, organization, and MS Office skills, with familiarity in CampusNexus/Regent preferred.

Qualifications

• Great customer services skills and experience.
• Excellent organizational and time management skills.
• Excellent critical thinking skills.
• Exceptional knowledge of Microsoft Office including Word, Excel and Outlook.
• Experience/knowledge of Student Information Systems (CampusNexus & Regent preferred).

Responsibilities

• Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.
• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.

Skills

Customer service

Organization

Critical thinking

MS Office

CampusNexus

Regent

Education

Bachelor's degree preferred

Job description

Herzing University in Irving is seeking an Associate Financial Aid Advisor to guide students through the FAFSA process, review eligibility, and help craft financial aid packages. This role supports students directly or assists in processing and awarding funds, with onboarding through our training program and room forCareer growth.

The position requires strong customer service, organization, and MS Office skills, with familiarity in CampusNexus/Regent preferred.